Application Support Analyst

This role is for a "hands on" Support Analyst to work closely with the global business teams and with globally based technology teams.

The key areas of responsibility of the team currently includes (but is not limited to):

Provide 2nd line support to the business. Weekend Support is required and is scheduled on a rotational basis.

Provide mission critical response to daily issues through in-depth investigation and problem solving techniques.

Issue management, liaising with the required development and 3rd level support teams globally.

Effectively communicate and escalate issues between the business and team members in order to ensure proper handling of issues is provided.

Incorporate personal knowledge in the development of support tools and efficiencies that will be used by the team for daily or specific events.

Liaison between development and business teams to improve the quality of the system and its applications.

Record and document accurately and in a timely manner support activities, which should include support tasks and outages. This information will be used to assist in identifying areas for investing in improvement initiatives.

Provide in depth analysis of queries raised by the business, ranging from disbursement issues through to detailed analysis of reporting issues.

Identify reoccurring issues and resolve accordingly.

Support stability initiatives and work to achieve corporate and Global Production Support goals.

Key Relationships:

Build and maintain good working relationships, in the form of a partnership, with the Product, OPS, and dev teams. Build and maintain good working relationships with the onshore/offshore development and support teams globally.

Knowledge/Experience:

* Minimum of 5 years of Application Support/Development experience, of which a minimum of 3-4 years are in Support

Skills:

* UNIX - commands and Shell/Perl Scripting knowledge (Essential)

* Oracle database and MS SQL Server knowledge including SQL, PL/SQL (Essential)

* Weblogic (Essential)

* IBM MQ Series (Essential)

* Ability to look at and understand XML file formats (Essential)

* .NET (Desirable)

Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice. By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.