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Application Support Agent - Brussels, Belgium

Eingestellt von Contracts IT Ltd

Gesuchte Skills: Support

Projektbeschreibung

APPLICATION SUPPORT AGENT - BRUSSELS, BELGIUM

Languages: ENGLISH only.

SKILLS AND EXPERIENCE:

- Knowledge of test automation tools eg Selenium, JUnit, TestWhiz.
- Good knowledge of Microsoft Office Suite (particularly Outlook, Excel, Word and Powerpoint).
- A team player with good communication and presentation skills;
- General knowledge of the EU institutions.

DESCRIPTION OF WORK:

- Perform scheduled and on-demand manual tests on new releases of applications.
- Manage the infrastructure for planning and executing automated tests.
- Write and develop automated test cases and test plans.
- Plan and execute automated tests on a regular basis.
- Proactively work on bettering test infrastructure.
- Analyse users' requests, extract and compile data from those requests.
- Be the first point of contact for first line and second line questions and you will ensure and perform all communication with the end-users.
- Ensure the follow-up of incident/issue tickets and attempt to resolve them.
- Provide services to all the applications' stakeholders according to ITIL best practices using an IT Service management application to handle and document all requests.
- Maintain FAQs, user guides and document all relevant information.
- Prepare and provide online trainings for end-users.
- Based on test results, use applications' databases to track and identify defects and to propose solutions to the development and to the business.
- Provide advice or suggestions for any improvements to work methods according to agreed objectives.
- Produce on a regular basis your individual and team work performance reports.

Please send your CV to Sean and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We champion difference in the world of technology recruitment.

Projektdetails

  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months + Extensions

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Contracts IT Ltd