Application Support

FOR OUR CLIENT, A GLOBAL BANKING COMPANY IN ZURICH WE ARE CURRENTLY LOOKING FORApplication Support

FOR A 6-MONTH PROJECT IN ZURICH

KEY RESPONSIBILITIES

- Develop a thorough understanding of the Credit Risk Environment
- IT Support for the issues reported against Credit Risk Feeds/Data, and resolve them in a timely manner
- Involvement in developing up Bangalore L2 support team
- Credit Risk Data Management Monitoring of scheduled batch jobs, as well as the identification of process improvements (eg automation of the manual monitoring process)
- Responsibility for the OLAs and SLAs between IT to IT and IT to business
- Proactive communication of batch job delays to users and senior management
- Escalation of critical and high priority issues to the senior management
- Full root cause analysis and a detailed investigation of issues in the agreed time
- Ownership for the IT/incident tickets open in the area of responsibility
- Solid collaboration with the application development teams and the other relevant interfaces

ESSENTIALS SKILLS AND QUALIFICATIONS:

- Fundamental Banking/Finance/Risk knowledge is required
- 5+ years' experience Practical experience with Unix/Linux and Shell
- 5+ Scripting
- 5 years' plus experience in an IT Support role (ideally in front or Middle Office in Investment Banking)
- Experience with SQL (ideally Oracle/Sybase)
- Skills in Incident-/Problem-, Release- and Change Management (from a production perspective)

DESIRED SKILLS AND QUALIFICATIONS:

- University (or equivalent) qualification in an IT/Scientific subject
- ITIL V3 certificate is a plus
- Knowledge of multiple technologies is an advantage: Excel, VBA, C#/ASP.NET, Java, C++
- Batch/Control-M experience is a plus

FOR MORE INFORMATION PLEASE CONTACT
KLAUDIA BURDZY
(SEE BELOW)