Application Support

If you have Application Support experience and want to work for an international company and in a great location, this is the job for you!

We require three Application Support technicians with around 3 to 5 years of experience to join an international ICT organisation in southern Italy. This is an English speaking role focusing on day-to-day maintenance and support for various applications used by people in various offices and locations.

Application Support Duties:

- Provide day-to-day maintenance and support for various applications
- Assist in the configuration and installation of new application releases 
- Assist in database structural changes required during system upgrades
- Deploy various tools and processes to assist in operational support
- Troubleshoot application-related queries from end users in remote locations 
- Resolve tier-2 application issues and escalate tier-3 issues to designated focal points
- Provide Application training to end users 
- Help with the development and update of software application-related documentation
- POSSIBLY provide shift or stand-by service if needed
- Any other duties as required

Application Support Skills Required:

- 3 to 5 years Application Support or Technical Support experience 
- Good working knowledge of Client Server applications in a Windows environment
- Experience with MS SharePoint, MS SQL Server, Business Objects, LDAP and IIS Servers, MS BizTalk, MySQL, Domino Notes (at least two of these)
- Experience in deploying new applications or systems
- Familiarity with ITIL processes (certification is a bonus)
- Fluent English language skills (verbal and written)

This is an excellent opportunity to engage with a global and well respected organisation and contract extensions will be available based on good performance. Please contact Quanta with your details.