Application Specialist III Job

APPLICATION SPECIALIST III needed for a CONTRACT opportunity with Yoh's client located in BRIDGEWATER, NJ.

WHAT YOU'LL BE DOING:

- Act as the US-area support for applications.
- Act as the US representative of the global support team providing close customer support on usage of the applications.
- Ensure Business Continuity for US users: operational incidents resolution in coordination with infrastructure teams and Level 2 support teams.
- Contribute to L3 global support activities:
- Investigation on data issues and bugs
- Test the bug fixes and enhancement implementations
- Prioritize the enhancement requests from local users and communicate them to the global team to have them added in the application roadmap
- Contribute to global communication events
- Contribute to global support initiatives according to the priorities
- Create Business Objects reports for program teams and scientific support teams according to their needs and requests.
- Train and coach scientists on the usage of the application.
- Promote the awareness of the application and services as a resource/tool to US end users.
- Act as the regional representative of the global support team providing close customer support on usage of the application.
- Contribute to the global maintenance and support of the global application.
- Includes management of corrective maintenance and incidents, functional enhancements (through change requests), and representing their users in global Solution Team meetings.
- Contribute to the same activities at other sites on an as-needed basis.
- Participate in training and coaching of end users on the usage of the application.

WHAT YOU NEED TO BRING TO THE TABLE:

- Primarily heavy SAP CRM functional experience.
- Must be willing to travel between Swiftwater, PA and Bridgewater, NJ frequently.
- BS Degree or higher.
- Experience: six to nine (6 - 9) years.

GET HIRED, APPLY NOW!

RECRUITER: Evan Leonard

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W:INFOTECH

TAX TERM: CON_W2J2WNWIT

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Enterprise: IT & Telecom