Application Service Manager

Only English-written CV will be taken into consideration.

Please note that only selected candidates will be contacted.

For our Client in BASEL, we are looking for an APPLICATION SERVICE MANAGER, for an 8 MONTHS contract.

Job Title: APPLICATION SERVICE MANAGER FOR TRANSPORT AND TRADE MANAGEMENT SYSTEM (TRAMS)

Duration: 01/05/2018 - 31/12/2018

Workload: 100%

Location: Basel

Job Purpose:

To provide scientific support, problem management and operational oversight for an application

Major Responsibilities:

Scientific Support:

- Enable scientists to gain maximum value from the product o Answer "How to" questions
- Train users
- Help users exploit the product to solve new problems, support new processes or workflows
- Identify recurring incidents enable first-line-supporters (ServiceDesk, Embedded supporters, super-users) to solve them
- Identify frequent requests provide automated, self-service or first-line-supporter (including super-users) solutions
- Triage escalated incidents
- Incident that should be handled by first-line-supporter (including super-users) refer back to first-line (with guidance)
- Known issue apply and document workaround
- Problem create problem ticket
- Change Request create change request ticket
- Standard Request (such as a configuration or administration function) fulfil request
- Collaborate with NEXT team on data shared between the two systems

Problem Management:

- Coordinate root cause analysis
- Prioritize problems
- Track progress
- Document results
- Escalate with RCP, vendor or others as needed

Operational Oversight:

Monitor:

- Operational health & availability
- Results of automated tests, contact for maintenance weekend & scheduled downtime
- User list
- Usage including monthly reporting on shipment statistics
- Licenses
- Capacity
- Logs

Review Queues:

- Incidents and Standard Requests
- Problems
- Change requests

Candidate's Profile:

Technical skills:

- Prior 3+ years ASM or deputy experience preferred
- ITSM experience
- Experience with team tools such as Jira, Confluence & Jive
- Experience with reporting tools such as Spotfire
- Logistics and/or compliance systems experience
- Systems analysis experience

Language: fluent English

Other skills:

- Clear communication (verbal & written)
- Customer & quality focused

For further details please contact Aleksandra Sztajerowska:

E-mail: (see below)

Tel: (see below)

Legal Statement

By sending the application you authorize Harvey Nash AG, Zurich for processing your personal data included in your job application for the needs of the recruitment process and the future recruitment processes. You also express the consent to sending your personal data to any other entity of Harvey Nash group for recruitment purposes.