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Application Service Delivery Manager

Eingestellt von Clearsource

Gesuchte Skills: Support, Engineering

Projektbeschreibung

OVERALL RESPONSIBILITIES

- Ensure service management of a portfolio of business applications
- ensuring application and related functionalities remains available and working as expected by the business.
- managing related service and change requirements, ensuring they are answered on time, scope, budget and quality

MAIN ACTIVITIES

- Work closely with application business owner, ensuring operational life cycle management of the application: support and coordinate implementation of business requirements, business application distribution and packaging, user population monitoring, license compliance and version management
- Work together with architecture in order to maintain the application portfolio and related content under control
- Manage external and internal service providers in planning and controlling of application maintenance and development services, ensuring they are delivered in quality and according to contracted services.
- Supplier contract management: participate to the development and maintenance of service contract and project statement of work, define the service content and ensuring they are in line with business service requirements.
- Promote best practices and recommend improvement initiatives to increase application performance, the client template usage adherence and utilization efficiency.
- Application capacity, change and risk management, ensuring application remain available and continue working according to agreed business expectations.
- Ensure transition of development to business as usual services: knowledge acquisition, solution documentation.
- Actively participate as service expert and change coordinator to projects and development activities related to application portfolio you are responsible for.
- Support related user community and business stakeholders, maintaining knowledge level, providing advice and training, organizing workshops, coordinating implementation of changetesting effort.
- Manage dedicated related projects and ensure deliverables in time, scope and budget.

EDUCATION

- Degree, preferably Master (minimum Bachelor), within Business Administration/Engineering/Computer Science with minimum 5 years relevant professional experience. Long relevant experience may compensate for lack of formal education.

SKILLS

- Minimum 3 Years experience in IT service management
- Additional technical/functional experience in application installation/usage, desktop management, application packaging, DB or O/S admin, SAP, license management will be highly appreciated
- Experience in ITIL processes, asset management, IT financial management and contract management is a plus
- Proven ability to assess business requirements, develop solution alternatives, produce design documents and implement/test approved design.
- Proven track record of IT operations, service delivery and sourcing
- Combined knowledge and interest mix between business and technology
- Strong analytical skills combined with good level of communication and training skills.
- Project management experience
- Ability to work independently, defining targets and prioritizing tasks in a demanding environment.
- Structured, customer service minded, team-player, proactive and highly committed
- Norvegian and English (fluent written and spoken). Other European languages are a plus

OTHERS

- Comfortable in working in a multi-cultural, multi-language environment
- Full time equivalent function
- Working Location: Brussels or Oslo Office
- Request some travel mobility

Projektdetails

  • Einsatzort:

    Oslo, Norwegen

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Clearsource