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Application Service Delivery Coordinator

Eingestellt von Centum Recruitment Limited

Gesuchte Skills: Support, Client, Network

Projektbeschreibung

APPLICATION SERVICE DELIVERY COORDINATOR

MY CLIENT IN BRUSSELS IS LOOKING FOR AN APPLICATION SERVICE DELIVERY COORDINATOR TO MANAGE THE OPERATIONAL LIFE CYCLE, COST CONTROL/USAGE OPTIMIZATION AND DELIVERY OF SERVICES RELATED TO A PORTFOLIO OF BUSINESS ORIENTED APPLICATIONS.

KEY SKILLS:

-          6 years proven experience with 3 years Service Delivery experience in application management
-          Proven experience in a multinational company, dealing with multi-insourced/outsourced service providers
-          ITIL Experience
-          Experience in IT Infrastructure (Hosting Desktop, network software packaging and deployment)
-          Risk and change management experience
-          Level 2/3 service management, Service Desk integration, service modelling
-          Proven track record of IT Operation coordination in large companies and multi vendor outsourced environment
-          Additional experience in asset management, license management or service modelling are a plus
-          Project management experience

RESPONSIBILITIES:

-          Manage related application IT services, focusing on availability and performance management, incident and problem management and service request management.
-          Ensure the services are provided in quality, according to agreed service levels and in respect to governance to the relevant business community
-          Provide level 2 support where relevant. Liaise with other IT department and manage multi service provider accordingly.
-          Manage the application related operational life cycle and roadmap (change management, asset management, upgrade, packaging and distribution, testing, documentation )
-          Manage and optimize application related operational cost, asset and license.
-          Setup and maintain multivendor integrated service model and service portfolio. Contribute to definition and negotiation of application license software/service agreement.
-          Ensure transition of development to business as usual services and related knowledge acquisition.
-          Manage regular operational meeting with business owner and report on application service delivery activity, cost, license utilization

Projektdetails

  • Einsatzort:

    Brussel, Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    6 - 12 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Centum Recruitment Limited

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