Projektbeschreibung
APPLICATION SERVICE DELIVERY COORDINATOR
MY CLIENT IN BRUSSELS IS LOOKING FOR AN APPLICATION SERVICE DELIVERY COORDINATOR TO MANAGE THE OPERATIONAL LIFE CYCLE, COST CONTROL/USAGE OPTIMIZATION AND DELIVERY OF SERVICES RELATED TO A PORTFOLIO OF BUSINESS ORIENTED APPLICATIONS.
KEY SKILLS:
- 6 years proven experience with 3 years Service Delivery experience in application management
- Proven experience in a multinational company, dealing with multi-insourced/outsourced service providers
- ITIL Experience
- Experience in IT Infrastructure (Hosting Desktop, network software packaging and deployment)
- Risk and change management experience
- Level 2/3 service management, Service Desk integration, service modelling
- Proven track record of IT Operation coordination in large companies and multi vendor outsourced environment
- Additional experience in asset management, license management or service modelling are a plus
- Project management experience
RESPONSIBILITIES:
- Manage related application IT services, focusing on availability and performance management, incident and problem management and service request management.
- Ensure the services are provided in quality, according to agreed service levels and in respect to governance to the relevant business community
- Provide level 2 support where relevant. Liaise with other IT department and manage multi service provider accordingly.
- Manage the application related operational life cycle and roadmap (change management, asset management, upgrade, packaging and distribution, testing, documentation )
- Manage and optimize application related operational cost, asset and license.
- Setup and maintain multivendor integrated service model and service portfolio. Contribute to definition and negotiation of application license software/service agreement.
- Ensure transition of development to business as usual services and related knowledge acquisition.
- Manage regular operational meeting with business owner and report on application service delivery activity, cost, license utilization
Projektdetails
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Einsatzort:
Brussel, Belgien
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Projektbeginn:
asap
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Projektdauer:
6 - 12 months
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Vertragsart:
Contract
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
Centum Recruitment Limited