Application SAP Basis Service Manager

APPLICATION SAP BASIS SERVICE MANAGER

EXPECTED RESPONSIBILITIES

- Manage and control the SAP Basis service provided by IBM business as usual (BAU) team but also SAP Basis project team
- Reassess today supporting infrastructure architecture, SAP Basis configuration and SAP Basis maintenance procedure Order/Run SAP Basis technical configuration quality/performance/security assessment on the different SAP clients/Servers, Order and read early watch report, present conclusion
- Define service improvement plan and drive its implementation
- Actively participate to SAP technical forum
- Receive and review IBM SAP Basis services report
- Define SAP Basis/Performance/capacity service improvement and follow up
- Continuous service improvement
- Review incident/Problem RCA related to SAP
- Assess SAP Basis architecture solution and project proposed by SAP Basis service provider (IBM)
- Support SAP projects from a SAP Basis perspective, defining and assessing services
- Support release and deployment manager in assessing impact of new projects on current environment capacities/performance
- Define and document Client Best practices SAP Basis maintenance procedures, monitoring and reporting
- Assess infrastructure change management
- Define maintenance plan of the SAP solution

SAP SUPPLY CHAIN PROJECT

- Review of the complete supply chain process of the European organization
- 3 years project: Prototyping --> Pilot Implementation and testing --> roll out
- Require the setup and maintenance of parallel landscape(s) but also of new landscapes(SAP TM, SAP APO)

CURRENT CLIENT SAP SERVICE

- Full SAP Basis maintenance and development services outsourced to IBM
- SAP Application/functional services maintenance partly outsourced to IBM
- SAP Application/functional services development partly outsourced to IBM/other service providers
- Internal architecture/expert/SAP service manager's internal team mainly based in Brussels