Application SAP Basis Service Manager

CONSULTANT REQUIREMENTS DESCRIPTION

APPLICATION MANAGEMENT DEPARTMENT IS LOOKING FOR A SAP BASIS SENIOR EXPERT TO BE PART OF ITS SAP OPERATIONAL SERVICE MANAGEMENT TEAM.

EXPECTED RESPONSIBILITIES

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Manage and control the SAP Basis service provided by IBM business as usual (BAU) team but also SAP Basis project team
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Reassess today supporting infrastructure architecture, SAP Basis configuration and SAP Basis maintenance procedure
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Order/Run SAP Basis technical configuration quality/performance/security assessment on the different SAP clients/Servers, Order and read early watch report, present conclusion
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Define service improvement plan and drive its implementation
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Actively participate to SAP technical forum
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Receive and review IBM SAP Basis services report
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Define SAP Basis/Performance/capacity service improvement and follow up
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Continuous service improvement
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Review incident/Problem RCA related to SAP
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Assess SAP Basis architecture solution and project proposed by SAP Basis service provider (IBM)
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Support SAP projects from a SAP Basis perspective, defining and assessing services
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Support release and deployment manager in assessing impact of new projects on current environment capacities/performance
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Define and document Best practices SAP Basis maintenance procedures, monitoring and reporting
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Assess infrastructure change management
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Define maintenance plan of the SAP solution

Technical Landscape
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SAP R3, SAP SRM, SAP Solution manager, SAP WWI, SAP BW, SAP PI, SAP GRC, SAP BO
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+ 40 boxes
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+ 5000 users worldwide
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30+ integration/interfaces to other application/services

SKILLS:

High and long Expertise in SAP Basis for both ABAP and Java based SAP System. Mix of hands one SAP Basis experience and SAP Basis architecture

Senor Experience in outsourcing delivery service management in multinational company

Senor Experience in participation to major project in multinational environment

LANGUAGES:

English