Application Project Manager

The IT lead Service delivery management will supervise and manage a subset of services - provided by external and internal partners - against service levels, notify deviations and take action to correct. Accountable for the EMEA development of custom components for the EMEA platforms: .NET, Force.com, Oracle, etc… Accountable for L3 support for all the applications based on the EMEA platforms.

Responsibilities:
This is an EMEA based position, driving and performing the following activities:
• Supervise the development of custom components in the EMEA platform. Engage with internal partners and 3rd Parties to ensure on quality and on time delivery of those components.
• Ensure quality delivery aligned with EMEA platform configuration guidelines and standards. Review and retain knowledge of the different solution components developed to provide L3 support.
• Independently monitor service levels and reports on them and resolve issues or escalate problems to the appropriate resource.
• For developments that needs to happen under CoE control: ensure that processes and guidelines are followed. Ensure compliance to Software Development LifeCylce (SDLC) methodology and that documentation and test evidence is delivered.
• Work with architects to ensure that unintended interferences are minimized and platforms integrity is safeguarded.
• Ensure that unit testing evidence of the different components is delivered.
• Effectively work with virtual, global teams and service providers, including diverse groups of people with varied backgrounds and cultural experiences.
• Manage service providers in a way to evolve from staff augmentation to a model of managed services.
• Engage in transparent and constructive conversations with other teams in order to get the right service delivered and to get it delivered right.
• Ensure high quality service levels. Deal with issues with the right sense of urgency and address root causes, not just symptoms.

Technical skills:
- Masters or Bachelor degree in a science, engineering, technology or economics.
- 5 years of experience, preferably in a Pharma commercial context. Good knowledge of most commercialization processes in a Pharma Sales & Marketing organization. Understanding of the business criticalities and its environment (e.g. compliance and regulatory environment).
- 5 years of experience in IT with the management of IT platforms in a highly regulated environment.
- Extensive experience with operational management of application and service management process, preferable with outsourced resources.
- Proper understanding of the technologies used in the provided services
- Experience with SaaS, PaaS and IaaS delivery models, preferably with following providers/platforms: Force.com, .NET as application development platform
- Familiar with SDLC deliverables (Compliance Analysis, Test Strategy, User Requirements and Functional Specifications, Designs, Test Scripts,…)

Personal skills:
- Customer orientation and Partnership orientation.
- Project management skills in order to plan work and track progress.
- Fluent English, written and oral.
- Sense of urgency.
- Good negotiation and communication skills.