Application Portfolio Manager (100%) (m/f)

REFERENZNUMMER:

303889/11

IHRE AUFGABEN:

-Responsible for accepting customer requests and managing all delivery and portfolio aspects of software running on client (Windows and Mac) and software running virtualized on the SmartWeb terminal services environment
-Manage all delivery and portfolio aspects for applications that are running on platforms as Windows, Mac and Smartweb
-Coordination of change requests throughout life-cycle of application
-Implement and coordinate configuration items administration
-Manages incidents, problems, changes and releases
-Implement new releases and sets up standards for operational management
-Complies with OLAs and QA requirements
-Interface with functional teams to coordinate customer-impacting activities
-Manage internal and external customer situations including problem resource management, internal and external communication, and overall escalation

IHRE QUALIFIKATIONEN:

-Profound experience in migration/deployment projects (e.g. rollout projects), ideally in the application coordination area
-Familiar with Client Computing and SW Distribution capabilities in global environment
-HPSM tool knowledge
-ITIL Service Management certification (Foundation required, Practitioner and experience strongly preferred)
-Strong customer focus and highly responsive service delivery and support ethic
-Excellent coordination and organizational skills and effectively manage many different tasks simultaneously
-Strong communication skills
-Energy and drive to deliver through team
-Proactive, collaborative and supportive approach when interacting with colleagues
-Experience in international environment
-Very good communication skills in English

WEITERE QUALIFIKATIONEN:

Helpdesk/support, Administrator, IT service manager