Application Manager SAP ERP (m/w/d)

hr Services GmbH is an IT personnel service provider based in Würzburg and is part of HOCH. REIN GROUP. The Group is a globally active, medium-sized Holding Company. Our Field of Activity includes technology, energy, the Future and Innovation. For one of our Customer at the Düsseldorf Site, we are looking for an Application Manager SAP ERP (m/w/d) for a Project suburb at the next possible time.

Your tasks:

-

Deliver the full service enabling process following the service transition approach within the ITIL Framework
-

Aftercare operations after Go-live (reported bugs are discussed with the developers and should be fixed or solved)
-

Setup the support model and hand over to the support team later on (how is the process defined, how to comminuate incidents)
-

Engage with the different stakeholders and vendors involved
-

Finalize the split of applications in terms of the company Carve Out
-

The current application management process in which the process is optimized together with the application management and the external service provider should be adopted
-

In addition, a process to establish coordination of further developments and to establish with the external service provider. Parallel developments and tickets should be handled within the support model
-

Coordination of Incidents: analyze of dependencies and consult with regard to most suitable solutions to be applied
-

Coordinate application of enhancements based on aforementioned analysis in close collaboration with the different business stakeholders.
-

Steer application of incident solving color:#000000;">Coordinate enhancements together with business in Delivery Dates and Estimations
-

Check technical changes and releases done by an external supplier
-

Definition of incident management processes along with respective implementation of process
-

Application Management in specific sofvtware application

Key Skill Requirements:

-

clear understanding of the ITIL framework (min. ITIL V3 Foundation certification)
-

proven experience in IT Service Management
-

understanding of Cloud models like SaaS, PaaS, IaaS
-

good knowledge of ITSM tools (ServiceNow preferred)
-

basic understanding of Application Support, Project Management methods (e.g. Agile)
-

basic technology understanding SAP IS-U / ERP / HANA
-

having a proactive analytical approach
-

strong focus on independent working and results
-

strong communication and presentation skills verbal and written (German/English)
-

ability to prepare summaries for mid- and top-management

You can look forward to it:

-

Plannable project duration
-

very good project conditions

Does that Sound exciting to You?

Then we look forward to Receiving your meaningful Application.