Application Hosting Services Manager

Provide global Data Protection/Storage engineering and Level 3 support. Create platform operating standards, processes, and documentation. Establish and maintain industry leading service levels in the delivery of platform services by fostering and driving a culture of quality, collaboration and innovation across the Infrastructure team, the broader organization and our vendor partners.

RESPONSIBILITIES:

- Architecture, Delivery, and Support: Level 3 support of CommVault Simpana and NetApp storage platforms and services.
- CommVault Simpana engineering: VMware VADP backups, Media Agents, DASH copies, Global Deduplication databases, storage policies, library seeding, scheduling.
- NetApp storage optimization - ensure the work load across various NetApp nodes is balanced and that data is laid out appropriately.
- Storage capacity planning - implement monitoring tools to track performance and predict growth.
- NetApp replication - Snap Mirror, SnapVault, SRM integration.
- Drive the standardization and rationalization of the company platform infrastructure towards a clearly defined, optimized, and enhanced end-state architecture.
-Assist in the creation, maintenance and communication of the platform and other related technology architecture(s), including relevant design and technology standards.
- Lifecycle management of all relevant technologies.
- Act as an innovation enabler and proactively bring forward opportunities and solutions that can drive cost effective service delivery, and enable revenue growth and profitability for the company.
- Deploy appropriate internal and external controls to deliver bullet proof platform infrastructure and services that are Disaster Ready and Audit Ready, with SLAs that strive for 24x7 availability, 100% uptime.
- Create appropriate metrics/KPIs and then track, report upon, and proactively communicate results from system/platform performance monitoring.
- Manage platform infrastructure within defined annual operating and capital budgets consistent with established financial guidelines, and as part of the overall Infrastructure budget.
- Create, deploy and maintain appropriate processes and practices, to facilitate operational, and organizational success.
- Continuously look for improvement/development/enhancement opportunities.

SKILLS:

EDUCATION/EXPERIENCE:

- University Degree in a recognized, and relevant technical, or business related field, or equivalent practical experience.
- Experience (at least 4 years experience in the following areas): Clear understanding of IT Infrastructure life cycle: Architecture, Design and Operations. Working knowledge of all areas of IT Infrastructure. Familiarity with system development, and operational process methodologies.
- Diverse technical team experience; Lead by example.
- Desire to work in a team oriented environment and proactively drive technical solutions that meet business needs and increase business productivity and/or business efficiency.
- Experience in a commercial environment, preferably life-sciences.
- Knowledge of Pharma/animal health or similarly regulated' businesses.

TECHNICAL SKILLS:

- Must have excellent understanding of CommVault Simpana v10.
- Strong understanding of NetApp OnTap 8.x (ClusterMode).
- Strong understanding of virtualization technologies such as VMware ESXi, vSphere, vCenter 5.x.
- Strong understanding of one or more of the following server operating systems: Windows Server 2008R2 & 2012, Red Hat Linux 6.x.
- General knowledge of VMware Site Recovery Manager (SRM).
- General knowledge of Cisco UCS (Flexpod) architecture.
- Ability to architect a new infrastructure and standardize new technologies in support of business clients needs.
- Able to see the long-term industry direction and understand how the projects are driving fit into the business strategy.
- Able to take input from multiple sources and formalize stable cost effective solutions.
- Ability to write technical documentation in a format understandable and usable by Level I and Level II personnel.
- Understanding of LAN/WAN functionality as it relates to platform functionality.
- Understanding Systems and Infrastructure Lifecycle Management.
- Ability to implement and utilize stringent change management processes.
- Position requires on-call pager rotation for Level III support of required technologies.