Application Engineer - Technical Customer Support (m/f)

Application Engineer - 3rd Level Support (m/f)

Harvey Nash GmbH supports many of Germanys leading organisations to source, recruit and manage the highly skilled IT and engineering talent they need to succeed in an increasingly technology-driven world.

We offer some of the most interesting and challenging roles where you get to work with the latest IT Technologies with some of the biggest clients in Germany.

For our client, a global R&D Chip Provider we are looking for an Application Engineer - Technical Customer Support (m/f) on a freelance basis for Munich (f/m)

Project Start: ASAP

Project duration: 6 Months (2 year project)

Location: Munich

Languages: English

Main Tasks:

* Worldwide 3rd Level technical/engineering support with focus on WAN Interfaces/Modems for Copper (DSL, G.Fast) and Fibre (PON).

* Analysis of reported technical customer issues. Issue solving in close cooperation with internal R&D and global support teams

* Analyze and designate board level and firmware issues and assign to correct teams.

* Design-In support for top customer projects. Technical support for opportunity development, promotion and qualification. Individual customer requirements engineering, support coordination, issues tracking and status reporting.

* 60%/40% Technical/Support

* Main technical interface for selected key customers and strategic partners.

Skills:

* Degree in Engineering (Masters preferred) - Computer Science/Electrical Eng./Telecommunications

* Experience with all levels of support from L1 - L3.

* Experience in measurement techniques (Spectrum analyzer, logic analyzer, GHz-oscilloscope, BERT, Protocol Tester) desired

* Experienced in C/C++, embedded Linux and real-time Programming, Communication SW / Protocol Stacks desired

* Troubleshooting and signal integrity skills

* Strong customer orientation

* At least 5 years working experience.

Languages:

Written and spoken English know-how is demanded, all documentation will be in German and English

If you are interested in this vacancy (332395), we would be pleased to receive your updated CV, availability and your salary expectations.

Please feel free to contact me if you have any questions.

Marta Matejczyk

Candidate Relationship Manager

E: [email protected]

T: +49 21138769010