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Application Architect AIX/Unix

Eingestellt von Experis Schweiz AG

Gesuchte Skills: Support, Unix, Aix, Sql


The ESM Production Services team is mainly focused on L2 support for various tools. This includes ie Netcool as the component monitoring, Service Now as the IPM tool and various other tools which are covering ITIL processes. A typical support analyst is able to provide technical support for various application, is able to analyse incoming issues and is willing to deliver highest quality to our stakeholders. Beside the support role, Config & Data Management for the tool is done within the team. The team is mainly based in Zurich but has as well some team members in London (UK) and Bangalore (IND).

- L2 technical and business support for different ESM tools (Service Now, Netcool, NES, Osaflow, ITCM). This includes troubleshooting of incidents, as well as reporting of the issue to certain Mgmt levels.
- Managing interface to our L3 support by addressing issues, as well as tracking them within the problem solving processes
- Participation in different projects, ie rolling out an monitoring Agent globally, this includes the configuration and deployment of the agent, reporting progress to the project team and participation in several project meetings
- Providing documentation and training to our support team in India and to our main stakeholders

Work experience required:
- Has worked in a global environment and has supported various technical tools for over 5 years as at least as L2 support.
- Good knowledge of IT -technologies, - methods, -working tools & -solutions
- Very good technical and architectural understanding
- Has worked in an IT industry for at least 5 years
- ITIL foundation v3 certified

Mandatory Skills:
- Good Unix skills
- Good SQL skills on DB
- Is able to communicate on various Mgmt levels
- German/English written and spoken
- Is willing to provide on-call support
- Experience 5+ years

Soft Skills:
- Very good team player in a global environment
- Is used to work completely independently quality focused, stays calm and keeps focused in hectic situations
- Professional behaviour

Location: Zurich
Workload: 100%
Start date: 15.11.2012
End date: 30.04.2013

Do you possess the skills and experience to be successful in this role? Are you interested in working autonomously? Are you interested in a new challenge? Then please send your CV (including picture and information about your social status, date of birth, address and phone number), Certifications and References to the link below for further information.


  • Einsatzort:

    Zürich, Schweiz

  • Projektbeginn:


  • Projektdauer:


  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Experis Schweiz AG