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Apple Macs and Windows Support in a Businees Environment

Eingestellt von Harveynash

Gesuchte Skills: Support, Client, Network, Linux


Apple (Macs) and Windows Support in a business environment - Berlin

Harvey Nash is a global Professional Services Provider in the areas of Technology and Engineering Recruitment and Outsourcing. For our client, a global company in Berlin we are currently looking for support technician to join on the basis of freelance relationship (m/w).

Project Start: 01.02.2016

Project duration: 31.12.2016

Location: Berlin

Languages: German, English and ideally French

Travelling: A couple of days per months (2-4) to London and Paris

Task description: Apple (Macs) and Windows Support in a business environment good knowledge of Audio Visual Tools (AV-Tools) like Cisco-Tools or Adobe Connect for Web-Conferencing.

You will be configuring and setting up Mac, Windows, and Linux laptops, desktops, desk phones, tablets, printers, and performing conference room checks on AV equipment.

Our client is seeking a full time support technician to be based in their Berlin office. This position is part of the IT organization, so candidates must be passionate about technology, customer service, and troubleshooting. We are looking for a team player with a positive attitude and the ability to thrive in a fast paced, high-pressure environment.

This position is the primary point of contact for our client based in the office. The successful candidate responds well to written and verbal direction, maintains ownership of incidents and problems, and provides continuous feedback to customers and IT partners. This entails working with the End-User Services team, NetOps, AVOps and the Workplace Resources team while coordinating with outside vendors including the designated AV and telecom companies. You will be configuring and setting up Mac, Windows, and Linux laptops, desktops, desk phones, tablets, performing conference toom checks on Av equipment

Your Professional Profile

* Minimum of 1-3 years experience supporting Windows or Macs in a business environment
* Must possess subject matter expertise in multiple areas of end-user computing technologies
* Knowledge of Windows and Mac OS X PC hardware installation and configuration
* Ability to work proficiently with minimal daily guidance and bring mature seasoned skills when working with production systems
* Experience in deploying and supporting cell phones, phone systems, video conference equipment and various wireless devices
* Expertise in supporting various local and network based printing technologies
*Outstanding verbal and written communication skills
* Strong communication, analytical, and leadership skills necessary for independent project work
* Innate understanding of urgency and the escalation of issue quickly when appropriate
* Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
* Troubleshooting performance and/or malfunction of network hardware, desktop and laptop hardware, software applications, telephones, and Audio/Video to resolve operational issues and restore services.
* Working knowledge of video (Vidyo) and audio conferencing (Clearone) systems/standards (H.264, H.323, SIP, Dante)
* Meeting room control systems (Crestron)
* Review event forms and recommend solutions based on meeting requirements
* Coordinate recordings and content delivery for distribution by the AirMo Operator
* Plan pre-testing sessions, document results, and ensure contingency plans are in place prior to event
* Set up testing, operation, and tear down of audio visual (AV) and video conference equipment if required for events. Ensure any equipment is stored appropriately
* Maintain conference room integrity through appropriate equipment/cable management. Escalate housekeeping issues to appropriate parties. Ensure compliance with safety standards
*Provide assistance in the setup and operation of audio visual events in various locations
* Build necessary AV cables to support on site needs
* Ensure high quality customer service at all levels


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