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Apple Certified Support Professional

Eingestellt von CompuCom

Gesuchte Skills: Support, Network, Magic

Projektbeschreibung

APPLE CERTIFIED SUPPORT PROFESSIONAL SALISBURY, NC CONTRACT OPPORTUNITY

Did you know that Gartner has positioned COMPUCOM as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!

We are seeking an Apple Certified Support Professional with a versatile onsite support background in a corporate environment, to work a leading company.

LEVEL 1 AND LEVEL 2 SUPPORT INCLUDING BUT NOT LIMITED TO:

- Perform deskside support service per our clients pre-defined/location specific service process
- Perform video conferencing end user support and meeting setup
- Manage workflow and service request through our clients call ticketing system
- Imaging/reimaging end user desktop and laptop machines
- Software installation, configuration, and troubleshooting for end users
- General Desktop Support/Project Coordination/Move activities
- High level of customer focus and strong customer support commitment
- Support and assist colleagues; commit to and be accountable for overall group success
- Analyze problems, develop creative solutions and assess risks/benefits
- Develop strategies for resolving them and preventing future occurrences
- Document supported system and application procedures and processes
- Keep abreast of technology changes and our client's operating environment changes to assess potential impact to supported systems and applications
- Proactively look for opportunities to improve service and/or reduce costs

SKILL AND EXPERIENCE REQUIREMENTS:

- ACSP (Apple Certified Support Professional) credential required; the ACTC (Apple Certified Technical Coordinator) a plus
- 2+ years IT work experience preferred in a corporate support environment
- Demonstrated expertise in configuring, installing and troubleshooting MAC Systems
- Working knowledge of remote access: Remote Desktop and Virtual Private Network
- Must be a team player and able to work with minimal supervision
- Experience working in a wireless network environment
- Working knowledge of troubleshooting Video Conference Systems

8am 5pm work schedule subject to change.

.*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.

Projektdetails

  • Einsatzort:

    Salisbury, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CompuCom

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