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Analyst IT - Level 1 Help Desk

Eingestellt von Huxley Associates aus Frankfurt am Main

Gesuchte Skills: Support, Oracle, Datastage, Sql

Projektbeschreibung

A top financial firm is searching for an IT Analyst for level 1 support in their King of Prussia office. This is a 15-18 month contract that will be looking to extend or turn full time. Domain / Technical : * Knowledge and/or experience of the financial services industry * Prior experience in application support * Proficiency in at least 1 database (Oracle, Sybase, SQL Server) - Minimum 1 year working experience with Unix and its standard commands - Basic knowledge of DataStage TX (desirable) * Experience and ability to perform technical analysis, identify impacts (functional/technical) * Experience of working with applications with many interfaces to other applications Key Responsibilities : Helpdesk * Understand the application landscape, develop expertise of the applications and understand the various interfaces involved * Answer user requests and manage incidents , including target days * Define new practices/processes when needed; Write new procedures and ensure their collective ownership. * Contribute to checking & validation of production changes and application restart * Ensure daily communication & transition withParisteam Team Management * Ability to teach new team members on the helpdesk job * Work in international context with different cultures Incident Management * Manage incidents according to Service Delivery ITIL Standards , and in coordination with other teams, including production teams. * Re-instate services as soon as possible whenever an incident occurs Service Level Management * Monitor environments and KPIs * Suggest changes, improvements so as to continuously improve global level of service * Analyze and validate changes onto production, thourgh the Service Transition Acceptance process Problem Management * Identify recurring Issues and service Request and define action plans to reduce them Continuity Management * Ensure Continuity and rehearsal of application disaster recovery plans

To find out more about Huxley Associates please visit www.huxley.com [1]

Links:
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[1] http://www.huxley.com

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Huxley Associates

  • Straße:

    Neue Mainzer Strasse 46-50

  • Ort:

    60311 Frankfurt am Main, Deutschland