Analyst

SUMMARY:

- The User Acceptance Testing (UAT) Analyst supports ongoing delivery for aligned domain(s) through project management, identification of issues and process improvements, change requests, and standardized processes that contribute to achievement of Service Levels, Reporting Service Levels (SLA's, RSL's) and Key Performance Indicators (KPI's).
- This position involves heavy client and vendor management as well as indirect coaching/mentoring of team(s).

RESPONSIBILITY AREAS:

- Researches and documents the overall process related to projects and ongoing delivery ensuring all systems have been identified and integration points documented
- Creates detailed functional business requirement specifications and ensures proper testing hand offs for integration testing
- Monitors the scope throughout the project and ensures the scope is base lined and that any changes requested are evaluated for project impact and business need for projects
- Ensures that the process flows are complete and within the defined scope for projects
- Identifies downstream processes and impacts for projects
- Provides status reports and communicates changes in process for project assignments
- Works with 3rd party providers to ensure seamless process delivery
- Leads process improvements for existing processes and supports creation of new processes with emphasis on (up/down) stream impacts, partner with client teams on trend analysis
- Responsible for identification of issues.

Drives change for related improvements. - Identifies and resolves escalations with strong emphasis to associated patterns, trends, and root cause analysis
- Determines when inquiries are beyond the scope of company responsibilities and/or team and escalates
- Understanding of the internal and external Change Request process and assist with Change Request costing
- Responsible for team audits and training and support of SAS70 audits
- Supports and provides investigation on regulatory and compliance issues and escalates as needed
- Workload manager for unit including ad-hoc project deliverables
- Communicates effectively with the client and internal partners for analysis/resolution
- Participates in meetings to discuss issues identified and impact on service delivery
- Designs and updates reports and establishes baseline metrics at the outset of the project and analyzes results over a period of time
- Able to effectively communicate with the client within all aspects of client delivery including entry to client relationship management
- Provides direction and oversight to other associates in their performance of task level assignments
- Develop solutions to maintain accountability for end-to-end process results across domain
- Represents domain in meeting with other teams/domains to develop/refine process execution
- Encourages application service delivery model by challenging requested custom functionality and offering alternative solutions
- Serves as subject matter expert (SME) for Domain Specific processes

SKILLS:

- PeopleSoft, SQL/AQT, Testing Experience, Analytical Skills
- 4-8 years of Payroll utilizing PeopleSoft
- Ability to create test scripts/test plans for UAT
- Testing Experience writing SQL queries
- Experience in project/implementation work preferred
- Ability to work under tight deadlines managing multiple tasks
- Ability to understand impact of issue across domains and ensure resolution.
- Demonstrates analytical skills, is a self-starter and can operate with direction from senior team members
- A,BBA,BS (Business degree or equivalent) or equivalent work experience required
- CPP certification preferred