Agile Ecommerce Business Analyst - Melbourne - 5-6 Weeks

Melbourne Business Analyst eCommerce, Hybris or ATG - contract in Australia

eCommerce Agile Business Analyst from consultancy background with strong stakeholder relationship & commercial experience.  100% owns discovery phase of large B2C programmes, must have strong character, ability to react quickly under pressure and think on your feet.

Strong Agile experience for requirements gathering, analysis, design, EPiCs, JIRA or other story tool, Spring Planning, Storypoint estimating, SCRUM process, groom backlog, show and tells etc. with strong retail eCommerce domain experience.

Agile eCommerce Business Analyst - Hybris, ATG, Multi-Channel Retail, Omni-Channel, B2C, Agile

Responsible for engaging with customers on their eCommerce projects to understand their requirements and translate them into use cases and functionality requirements.

KEY RESPONSIBILITIES     

- Working with customers to understand their eCommerce solution requirements
- Matching core software capabilities with requirements
- Understanding key use cases and user experience requirements and translating them into well defined requirements
- Single point of contact for customer issues/queries
- Maintaining effective communications between customer and project team(s)
- Education level Higher education or degree in relevant subject preferred

KEY SKILLS            

- Excellent written and oral communication
- Excellent Customer Engagement capabilities
- Domain knowledge and expertise in Retail
- Highly organized with a meticulous attention to detail
- Professional and courteous

EXPERIENCE REQUIRED

- 3+ years experience of working in a busy, eCommerce IT organisation
- Multichannel business process experience with eCommerce retailers preferred
- 2+ years experience with a software house and solutions development and integrations
- Experience with running workshops to define requirements and use cases
- Ability to describe complex business process issues at varying levels dependent on the audience, using formal business process mapping techniques
- Proven business analysis and consultative skills
- Good understanding of the principles of analysing and anticipating sources of risk
- Ability to deliver detailed functional specifications to solve customer issues and meet customer business requirements
- Proven track record in Senior Management/CXO communication influence

EXPERIENCE DESIRED       

- Experience in a customer-facing hybris, ATG, WebSphere Commerce, Magento, Endeca or eCommerce development environment would be advantageous
- Exposure/experience to projects involving any of the below would be an advantage
- Projects delivered using Agile and Jira as a tool to manage them
- Projects involving integration to Order fulfillment, Warehouse management, Payment Service Provider or CRM systems