Agent

Our client, a large financial institution, is looking for a customer service assistant to join their team in Coventry on an initial 6 month basis.

The role:

* The role involves mainly clerical and administration work with a need to telephone customers.

* Undertaking a range of processing and administrative tasks

* Deliver excellent customer service and achieve centre performance targets.

* Addressing and where appropriate escalating issues and problems to senior agents or the team leader to achieve the best possible outcome for the customer and the business

* Identifying and escalating ideas for operational process improvements to deliver a better service for our customers and/or improve efficiency.

* Undertaking general administration activities to ensure effective, efficient and compliant operation of the team and the centre

* Deliver and provide accurate and current advice and appropriate support to customers and colleagues.

Requirements:

* Worked in a customer service, high/volume administration and/or contact centre role.

* Competent in English and Mathematics.

* Computer literate/including proficiency in MS Word and Excel.

* Demonstrate the interpersonal skills needed to deal effectively with customers and/or colleagues.

* Well organised and methodical in achieving deadlines and targets.

* Focus on customer needs and requirements.

* Solve problems as they arise or know how and where to escalate them.

* Research, organise and present internal and external information.

* Work independently and as part of a team as necessary

* The ability to work in a past pace, customer focused environment

Interested candidates should submit their CV at the first instance.