Aftersales Development Manager

JOB PURPOSE

The role
carries responsibility for working closely with dealer network, to ensure that
their short, medium and long term plans and performance are aligned and
integrated with the HMUK's strategy

Key
Responsibilities

Develop and influence relationships
within each dealer to ensure that performance objectives are achieved.

Work with the dealers to agree and
achieve targets, performance levels and measurements

Ensure that all dealers have a clear
and concise development plan to address any concerns raised through the
Customer Experience.

Identify where dealer processes can be
refined and adapted in the pursuit of the highest levels of satisfaction and
business performance

Assist dealers to achieve maximum profitability by providing effective analysis
and feedback on the dealer financial data. Identifying areas of opportunity and
risk to the dealer and HMUK

Manage and coach dealers to grow and
develop their employees by reviewing new and existing employees through a
skills assessment.

Identify specific training needs and
liaise with the Training Academy to devise and deliver a clear training plan.

Ensure all dealers achieve the set
HMUK's operational standards and mentor action plans

Work closely with the dealer Aftersales
operations to devise strategies that optimise performance. This will
include the development of business plans and regular performance reviews.

Maintain, uphold and represent HMUK and
the Hyundai Brand with dealers

-

PERSON SPECIFICATION

- An ability to effectively engage and communicate with a diverse range of stakeholders

within the dealer network and HMUK, in a variety of business settings
- A thorough understanding of the Aftersales core processes necessary to deliver dealer excellence in your specified operational area
- A practical level of financial and commercial awareness, sufficient to provide valued input and insight at a dealer operational level whilst at the same time recognising areas of risk and opportunity for the dealer or HMUK
- Ability to identify and ensure the dealer and HMUK capitalises upon commercial opportunities in the local and national market place
- Accurate numeracy, literacy and technological skills commensurate with the evolving demands of the role

JOB COMPETENCIES

Leadership
Competencies

- Leading by example
- Vision and guidance
- Decision making
- People development
- Performance management

Job
Competencies

Customer focus Strategic dexterity
Commercially astute

Influencing & negotiating Delivering results

Planning and organising
Prompt judgment and action