Advice Quality Consultants

Hyphen is an industry leader in the fields of RPO (recruitment process outsourcing) and MSP (managed service programmes) and we are responsible for the delivery of temps and contractors into our client, an international financial services group and the UK's leading life and pensions provider.

We currently have a requirement for an experienced Advice Quality Consultant to join the team on an initial 3 month contract to provide quality and business assurance for sales made by advisers within Prudential Financial Planning to ensure that sales have been completed within the approved advice guidelines.

Main Responsibilities include

*Provide quality assurance by means of system and controls auditing.
*Identify customer experience and fairness improvements that could be implemented into the advice proposition.
*Audit, analyse reports, identify trends and provide feedback on advice quality to the Financial Advisers and Area Sales Director and other stakeholders
*Evaluate all aspects of the sales process being assessed including breach and appeal reviews
*Ensure appropriate root cause analysis/trending is undertaken in respect of findings leading to clear recommendations for action on an individual/team/process etc. and deliver consistent findings that prescribe appropriate, relevant and pragmatic recommendations
*Assist in ensuring that any lessons learnt/best practise from business assurance are shared across Prudential Financial Planning using an appropriate medium.
*Proactively participate to consistency auditing and meetings
*Provide appropriate and timely feedback to stakeholders on audit activity providing recommendations based on root cause analysis
*To provide appropriate timely management information to stakeholders to support sales teams with T & C responsibilities, performance management, TCF reporting, remuneration etc
*Assist in developing, implementing and delivering an effective risk based assurance programme (quarterly audit plan) that fits in with the overall strategy of PFP
*Deliver consistent findings and relevant and pragmatic recommendations
*To produce, challenge and agree improvements to customer experience
*Act as a buddy in supporting new Advice Quality Consultants
*Provide technical support and training assistance on the roll out of compliance/quality based material.

To be considered you will have the following:

*QCA level 4/Diploma (desirable).
*Fully FPC qualified (or equivalent) (essential)
*At least 1 years Regulatory experience in a similar role, covering the full range of complex financial planning (Pensions, Annuities, IHT, etc)

Comprehensive knowledge of:

*Excellent product, sales guideline

hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.