Admissions Administrator

A Data Entry/Administrator role for an educational client based in Langley.

Responsibilities:

1. To provide a holistic, impartial information and advice to service to prospective and existing customers.
2. To process applications and enrolments efficiently and accurately using the College database. This includes administration, inputting and retrieving information from the database, tracking applications, enquiries and preparing correspondence in accordance with Admissions and Customer Services procedures.
3. Explore and interpret customer's needs, to provide relevant information and advice across a range of services. To ensure effective sign posting and referral procedure.
4. To maintain with the Manager/Team Leader, the implementation of departmental operational procedures to ensure a high quality service and that the department operates to auditable standards.
5. To support the process of interview and course offer for applicants to a range of courses, including Part Time, Full Time, Work Based Learning and Higher Education.
6. To support the work across the learner services department especially at peak periods and special events when out of hours work will be required.
7. To ensure collection and analysis of qualitative and quantitative data to underpin the service and to support the continuous improvement of the department. To create appropriate documents to support the administration of the service.
8. To liaise with internal and external customers/stakeholders in relation to course applications and to work with Curriculum Areas to ensure the quality of the applicant experience.
9. Any other duties, tasks and projects commensurate with the grading of this post as may be required from time to time by the Admissions and Customer Service Manager.
10. To be committed to playing a full part as a member of a team and undergo any training and development relevant to the satisfactory performance of the job.

Sopra Steria Recruitment Limited acts as both an employment business and as an employment agency.