Admin Assistant - HR Service Desk

Role: Admin Assistant (HR Service Desk)
Req: 4067
Location: Camberley
Rate: £10.00 P/H
Duration: 3 months

Overview:

The primary function of the role is to support employees across the bank meet their HR needs. This administration position is within a contact centre environment with emphasis on exceptional customer service skills.

Our HR Service Desk deal with varying queries including but not limited to system queries, employee administrative support, payroll/payslip queries, annual leave requests and reference requests.

The hours of service centre operation are between 8.30-5.30pm Monday to Friday, requiring reliable flexible individuals to accommodate the work schedule.

Key Responsibilities:

-Ensure a positive experience for all employees by providing excellent service at all times.
-This role entails providing employment verification letters
-Providing copies of payslips and tax documents
-Updating the performance management system
-Ensuring all employee correspondence is logged into the case management system
-Retrieving personnel documents from online archiving system.

Core skills/Knowledge/Competency Requirements:

-Strong written and oral communication skills and the ability to communicate with people from different levels of the organisation and across the different lines of business
-Excellent team player with the ability to build effective team relationships and promote an environment of trust and flexibility
-General IT/MS Office skills are essential
-Ability to work effectively in a fast paced environment
-Resolution and results driven with a flexible and can-do attitude
-Experience of working within a customer service environment: Risk awareness )
-handle confidential information with due diligence
-Accuracy and attention to detail: recording detailed notes in the case management system and responding to all requests with accurate information
-Ability to multitask and prioritise workload.

Hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.