Active Directory Support Engineer

ACTIVE DIRECTORY SUPPORT ENGINEER IRVING, TX 12 MONTH CONTRACT

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Our client is one of the worlds leading support organizations delivering exceptional product assistance to customers around the globe. Support experts are in the unique position of connecting people with technology, thereby having a positive impact on their lives every day. Their organization enables customers do their very best today and helps shape the emerging technologies of tomorrow.

The primary responsibility of this role will be to represent our high-visibility client and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in software products.

OVERVIEW:

- Solve highly complex problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional security technologies.
- Frequently issues will be technically complex as well as politically charged situations requiring the highest level of customer skill.
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues including Technical Leads and Escalation resources when appropriate.
- Responsible for managing relationships with customers and partners including thoroughly documenting case work and driving the quickest resolution possible to the customers issues.
- Develop specialized low level expertise in complex technologies. Mentor others and share information to help improve overall knowledge of group or organization.
- Mentor front line support organizations, providing mentor and escalation support for complex technical and political issues.
- Actively participate in triage meetings to share knowledge with other engineers in order to resolve customer solutions efficiently. Shares best practices with team members.
- Act as technical resource for broad and complex issues, and assist Account Manager teams in a technical capacity as needed. Report software bugs and customer suggestions as needed.

QUALIFICATIONS:

- Four year degree and/or 5+ years related work experience
- Must also have strong customer service, accurate and logical problem solving, and communication skills (written and spoken English), and the ability and desire to excel in a team environment.
- Windows Server and Client Support Skills
- Active Directory deployment/configuration/troubleshooting skills
- Customer Service skills
- Ability to ramp quickly

.*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.