Accounts Clerk/Accounts Handler

Accounts Clerk/Accounts Handler

PURPOSE OF ROLE

My client utilises a shared service Accounts Receivable (AR) function, hosting collections and reconciliation activities across both commercial and private individuals. This is managed across a number of operating platforms including: Oracle Financials (OF); and the Unified Insurance System (UIS), PULSE, TRACE, Bodyshop Management System (BMS) and Shopwatch.

The main duty of this role is to provide a high standard of customer payments reconciliation, investigation of debt issues taking necessary actions to maximise debt collection within budgeted costs and agreed service standards.

KEY ACCOUNTABILITIES

- To accurately process invoices, credit notes, refunds, write offs within agreed timescales.
- Reductions in debt across operating platforms and ledgers by identifying and targeting issues and finding the most efficient and effective method of collection/resolution, utilising waiver/write off within own authority Matrix.
- Excellent customer service for all stakeholders, ensuring lost calls (from external corporate and retail customers together with internal stakeholders and External Debt Collection Agent) are kept to a minimum. 50:50 split between corporate and retail customers calls, with C5% retail customer management of angry/aggressive customer.
- Provide timely and accurate MI covering accountabilities and objectives.
- Work within established procedures with only a small degree of supervision.
- Take ownership of,and provide support for, any change or projects impacting UKI, Green Flag, DLIGS Receivables, this could include providing advice on the impact of changes as well as involvement in testing and the implementation of new processes.
- Excellent service for customers by ensuring all payments are banked in a timely manner.
- Reconcile bank postings to sales ledger entries accurately to outstanding invoices, identifying and resolving any issues. This involves identifying a problem and all relevant issues and assessing the implication of items outstanding and making decisions as to how the problem can be fixed.
- Identifying and delivering cost reductions and/or process efficiencies as a result of continuous improvement initiatives across all processes. Taking lead for processes where you are identified as primary owner within Financial Services.
- Maintain personal development plan to maximise personal contribution and support team members in their learning.
- Identify, own and manage the risks involved in running our business appropriate to my role, in line with the company risk framework and regulatory governance frameworks.

TECHNICAL COMPETENCIES & BEHAVIOURS (VALUES)

TECHNICAL:

- Time management and prioritisation, The ability to balance competing priorities
- Building and maintaining positive working relationships (Relationship management Skills)
- Stakeholder management, Customer focus (Relationship management Skills)
- LEAN philosophy (inc. Track record for driving and delivering change, Identification/delivery of Root Cause Analysis)
- Interpersonal communication and listening skills, written communication
- Influencing skills
- Advanced Excel Spreadsheet Skills,
- Knowledge/experience of IT change projects
- ICM Student preferred

To find out more info on this role, which is to start immediately, please contact Jane Pretty or apply today!Hays Corporate Accounts is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.