Account Manager (Pharma, Meetings and Travel Operations)

Account Manager (pharma, Meetings and Travel operations)

The Strategic Sourcing and Enterprise Services group, within the Global Services Organization, is looking for an accomplished Support in activities related to account managing for Strategic Meetings and Travel Management within the company.

This is a temporary contract role for maternity leave coverage. The contract will be for six months minimum.

He/she will be responsible for the optimization of the Global Strategic Meetings and Travel Program (SMMP) requirements for Meetings and Travels originating from Belgium.

The Account Manager will actively partner with Local Stakeholders/Meeting owners and with other local functions such as Compliance/Legal, Finance, Medical Affairs, and Procurement as well as with the Global and Regional SSES Team playing a key role in Meetings and Travel management.

Responsibilities include but are not limited to:

- External Partners/Vendors Management (with reference to Service Level Agreement KPIs and Continuous Improvement activities)
- Oversight of Meetings and Travel Management to ensure a lean and compliant E2E process
- Proactively communicate and serve as advocate for client needs
- Actively engage with stakeholders
- Develop and execute an internal client strategy as well as account and stakeholder engagement plans
- Provide concise planning and forecasting for Meetings and Travel
- Provide metrics, consistently analyze key data and build business plan for Continuous Improvement activities
- Ensure timely conflict escalation resolution
- Understand and collect business requirements for SOPs and relevant policies
- Periodically report to stakeholders on meeting and travel activity/spend/savings and derive recommendations based on data analysis
- Analyze and interpret meetings/congress, travel and payment data; work on defining necessary ad-hoc reports with suppliers
- Share and discuss supplier survey results with stakeholders manage stakeholder satisfaction program
- Participate in or lead various work streams or initiatives to enhance meetings/congress, travelensure adherence to contractual payment agreements and escalate payment issues resolution

Required Qualifications, Skills & Experience

- 1-3 years in meetings management/travel experience
- Fluent English
- Bachelor's degree (or equivalent relevant experience)
- Proven ability to interpret internal client needs, assess requirements and identify solutions to non-standard requests
- Demonstrated financial/budget proficiency
- Proven data analytical skills
- Proven project management skills
- Proficiency in MS Office tools (Word, PowerPoint and Excel) to at least intermediate level

Desirable Qualifications, Skills & Experience

- French or Dutch
- Certified Meeting Planning or Certified Meeting Management Certification
- Knowledge of the company, processes and internal clients
- Knowledge and understanding of meetings industry, be familiar with congresses/conventions, travel, and payments
- Six Sigma/Process Improvement methodologies

Where: Brussels

What: 6 months contract plus possible extension. This contract is to cover a maternity leave