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Account Coordinator - Ecommerce

Eingestellt von Harvey Nash Group

Gesuchte Skills: Support, Sales, Social media, Marketing

Projektbeschreibung

Account Coordinator - eCommerce - Dublin
6 Month Assignment (English OR French)

Have you got strong knowledge of web technologies?
Are you interested in online sales & advertising?

Harvey Nash has an excellent opportunity for recent graduates who have 2-4 years' experience working within the following types of environments:

Social Media
Online Business
Customer Support (within a Multinational)
Junior level technical support
Digital Marketing
User Support

Knowledge of general web technologies is required as well as some experience supporting users/customers via phone, email, live chat, etc.

You will be joining one of our top clients for the duration of 6 months. The company is a leading global provider of search & advertising platforms online with additional portfolio of online services and products. State of the art facilities and awesome culture (far from general corporate office environment).

The role will involve

Partner with merchants' customer service teams to resolve user's issues.
Provide direct email support to customers
Manage merchants' technical implementation of the E-commerce product, including answering direct questions from merchants, as well as organizing and tracking merchant's progress.
Troubleshoot, escalate and respond to product support requests.
Communicate effectively with customers and merchants. Ensure prompt resolution of technical challenges.
Evaluate new partners for acceptance to the program.
Contribute to the evaluation of existing processes and assist testing of new procedures.

Requirements:
BA/BSc degree
L1 (technical) user support or account troubleshooting experience
Working knowledge of office software (Microsoft, Google, etc.)

Should you find this opportunity of interest, please share your CV and I will follow up with a call to discuss in detail.

Projektdetails

  • Einsatzort:

    Dublin, Irland

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Harvey Nash Group