Account Coordinator

Account Coordinator - London - 10 Week Contract - £33,000 - £43,000 per annum

Our client, a Global technology company is seeking an Account Coordinator to be based in London on an initial 10 week contract.

Job Description. The Account Coordinator is tasked with supporting the Account Manager team that manages advertising campaigns for Mid Market clients. The Account Coordinator is a key partner - duties include support and issue resolution for customer escalations including editorial/quality, billing/credit, technical and platform issues, as well as completing campaign management, reporting, and optimization with partnership and direction from the Account Manager. Candidates with previous search advertising experience strongly desired.

Core Responsibilities:
* Support escalations for the Account Manager team in a customer facing capacity
* Quickly and professionally resolve customer escalations
* Troubleshooting tools and performance issues
* Create new accounts and process required contracts
* Review account health and provide proactive optimisation ideas
* Support billing and credit needs
* Review and provide feedback on new processes, product, and tool releases that will improve operational efficiencies
* Clear communication of progress, opportunities and needs in email communications.
* Effectively monitor day-to-day issue management across your assigned accounts.
* Act as a key partner to the Account Manager team.

Required Skill/Experience:
* Deep knowledge of Microsoft Excel (Formula's, V-lookups, Pivot tables, etc. )
* Excellent written and oral communication skills and superior customer-service oriented skills
* Strong attention to detail and data precision
* Adept at dealing with ambiguity and a frequently changing work environment
* Ability to think analytically and to set clear priorities, with very strong organisational, issue resolution, and decision-making skills required
* Education: Bachelor's Degree
* Experience in search engine marketing preferred
* Demonstrate the ability to work independently and as part of a team, with demonstrated success in performing under resource and time constraints
* Proactive, self-starter, driven