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Account Co-Ordinator

Eingestellt von TEKsystems

Gesuchte Skills: Sales, Sap


Working for a Major Manufacturing client, this position's prime responsibility is to ensure timely and accurate processing and monitoring of prime product and related attachment orders and order changes from assigned EAME dealers/customers or resulting from company direct sales or DSUO contracts from all sources worldwide from order receipt to shipment, including issuance of related documents and invoices for importation and collection, in accordance with standard or special dealer/customer instructions and company's operating procedure. The job holder is the prime contact for dealers/customers for answering or to ensure answering by other functional areas of all queries regarding their prime product and related attachment orders.

The incumbent duties include in particular:

Timely analysing of incoming orders to determine whether or not these orders should be released to the factories for production. This involves checking dealer inventory levels for the models concerned, historical sales rates, un-invoiced customer orders and the constrained forecast provided by the dealer as part of the S&OP process. If analysis shows incoming orders are in-line with forecast needs and will not result in excess inventory, the incumbent will approve the order release.

If this is not the case, follow-up by phone and/or email will be needed with one or several of the following: the dealer, Velocity or Industry rep, plant(s), Product Group, to clarify the facts and enable a rapid decision.

Clarification with appropriate function areas (factories, finance groups etc.) of non-standard order specifications, instructions, terms and conditions as to their acceptance by the company (for example: sourcing, special payment terms, special delivery and shipping instructions etc.)

Timely and accurate processing of prime product and related attachment orders and order changes (includes re-billings from strategic inventory accounts) in CMOPS (Corporate Machine Orders Processing System) for some factories and in Mach1 (SAP) for other factories.

Spec grief resolution in CMOPS with factory POC analysts and dealers

Monitoring of production/shipping/collection of orders identified by dealers/customers or other functional areas as critical for various reasons (Letter of Credit expiry, Import License expiry, demo units etc.)

Clarification of alternatives to alleviate problems caused by production delays or material shortages etc. affecting critical delivery commitments (for example: deletion of substitution of attachments on an order, production spot Switches etc.)

Clarification and ensuring of correct application of special pricing agreements

Issuance of non pricing related debits and credits in either CMOPS, SAP or CMIPS in accordance with VAT and Accounting rules (freight and storage, cancellation fees and parts returns)

Releasing of and ensuring compliance with special shipping and documentation instructions by forwarders, plants, traffic groups etc.

Releasing of up-to-date "Standard Shipping and Documentation Instructions" (SSDI) for assigned dealers/customers and updating/ensuring correct maintenance of the respective CMOPS and Mach1 database and pending orders

Clarification in cooperation with the Logistics Group of most economical shipping and documentation/legalisation/collection methods and procedures

Ensure that all transactions are made in compliance with VAT, Tax, Accounting and legal rules and regulations

Analysing fundamental causes for dealer/customer complaints or inefficiencies/deficiencies in order processing systems and procedures and suggesting corrective actions to supervisor

Participating in the weekly CPS continuous improvement meeting and leading improvement projects accepted by the team

In satisfying dealers/customers and/or company's orders-related information, documentation, VAT, Legal, Tax and Accounting requirements, the incumbent is in frequent contact with dealers/customers, factories scheduling and traffic groups, forwarders, banks and other function areas such as the Regional Finance Groups, Accounting, Legal Services, Distribution Offices, Industry Groups, etc.

The job holder has a considerable experience in international trade, good knowledge of company's operating policies and systems and SAP and good product knowledge. Other expectations of the incumbent include: strong communication skills verbally and in writing (English is a must, any other language is a big plus), above average judgement, the ability to set priorities on workload, to seek information, take some risk, to demonstrate administrative and analytical skills, to shows initiative. He/she needs to be a good team player but also able to work on his/her own. The incumbent also needs to show very good diplomacy in resolving conflicting issues between dealers/customers and the company.

The incumbent occasionally travels to dealers/customers, plants, forwarders, banks etc. to resolve operational problems and to jointly develop and implement more effective orders processing procedures.

Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice. By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.


  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    SAP Entwicklung, Marketing/Vertrieb

  • Skills:

    sales, sap