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Accomodation & Rail Consultant/Coordinator

Eingestellt von Applitracker

Gesuchte Skills: Consultant, Client


Accommodation & Rail Consultant - Stockport - 6 month contract

Are you interested in a contract opportunity with one of the largest and most successful business process outsourcing organisations in the UK?

The Capita Group is a market-leading, FTSE 100 company and our goal is simple - to help our diverse customer base of public and private sector clients provide an exemplary service to their customers. At Capita we aim to attract and develop talented people and pride ourselves on our ability to deliver excellence at all levels. This is an exceptionally exciting opportunity to become a key part of one the Group's core businesses. Capita Travel & Events are a multi specialist company offering rail, air and ferry travel, accommodation and meetings & events booking services. As part of this team, we are looking for an Accommodation & Rail Consultant to join our team in Stockport on an interim contract. Working as part of a team liaising with some of our key clients, the purpose of the role is to provide the first line point of contact for all customers, providing the highest standard of service in the resolution of requests and queries.

The key duties and responsibilities of the role include but are not limited to:

* Handling all incoming queries from inbound calls, emails, faxes and online requests
* Liaising with customers directly to advise and act accordingly on all related enquiries and reservations in accordance with company standards and advising of any applicable restrictions
* Liaison with suppliers on behalf of the client, checking availability and negotiation a suitable rate
* Ensuring tickets and confirmations are issued accurately and in a timely manner, complying with IATA/ATOC/ATOL
* Ensuring all reissues, cancellations and refunds are managed in line with company and supplier standards
* Ensuring the upmost accuracy in all reservations, bookings and amendments
* Dealing with ad hoc in relation to travel bookings and providing advice of requirements in a prompt, courteous manner

To be considered for the role of Accommodation & Rail Consultant, candidates must hold GCSE Grades A-C in English and Maths. Demonstrable experience in a customer-focused role requiring good administration skills and computer literacy is essential. Experience in the travel or hospitality industry would be highly beneficial to your application, along with experience in a contact centre environment.

In addition, our Accommodationany offer of employment made by Capita will be subject to the satisfactory completion of referencing, basic disclosure and financial probity checks.

If you are interested in gaining experience within a busy, vibrant team as our interim Accommodation & Rail Consultant please do not hesitate to apply with you CV by following the appropriate link.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.


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