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Access Provisioning Technician (AD) Job

Eingestellt von Yoh

Gesuchte Skills: Support, Client

Projektbeschreibung

ACCESS PROVISIONING TECHNICIAN (ACTIVE DIRECTORY) needed for a LONG-TERM CONTRACT opportunity with Yoh's client located in Washington D.C. Location close to Metro routes.

TOP SKILLS DESIRED:

- Customer Service
- Windows Office Suite
- Access Provisioning with Active Directory
- Password Resets
- Remedy Ticketing System experience a plus

WHAT YOU'LL BE DOING:

- Provide Access Provisioning support on a 24x6x365 basis, including holidays.
- Provide support to Authorized Users on both a reactive and a proactive basis.
- Manage Incidents from Authorized Users relating to all Services in conformance with established Incident Management practices
- Communicate to Authorized Users in English using terms that are clearly understood by the Authorized Users and consistent with those used by the Customer.
- Switching between the Access Provisioning operation sites must be transparent to callers to the Access Provisioning team.
- Contractor Access Provisioning personnel shall:
- Understand the Customer's business and its customers and respond appropriately.
- Understand the Customer's technology, applications, and sourcing arrangements.
- Be adequately trained to provide support for the Services.
- Possess the appropriate competencies to provide Access Provisioning Services.
- Have adequate training on new products and services, as they become part of the Contractor's responsibilities from time to time.
- Provide updates as required by the Customer back to the affected Authorized User regarding the reported Incident.
- The Access Provisioning Agents responsibility in delivery of the service includes:
- New User Account Activation
- Password Resets
- User Deactivation
- Group Assignments and Changes

WHAT YOU NEED TO BRING TO THE TABLE:

- Two - three (2-3) years experience in IT desktop computer systems
- Knowledge of Windows and Active Directory
- Familiarity with Remedy ticketing system a plus
- Training to be provided by the customer
- Self Motivated, detail oriented, exceptionally organized
- Ability to follow directions
- Able to prioritize heavy workload
- Exceptional level of accuracy in protecting customer information
- Excellent interpersonal skills, willingness to work in team environment, client

APPLY NOW AND CALL ME

RECRUITER: SCOTT BENNEKEMPER

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH - J2W: PROF

TAX TERM: CON_W2J2WBRSTL

Ref:

Branch: IT & Telecom

Projektdetails

  • Einsatzort:

    Washington, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh