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Access Provisioning Agent Job
Eingestellt von Yoh
Gesuchte Skills: Support, Client
Projektbeschreibung
TOP SKILLS DESIRED:
- Customer Service
- Windows Office Suite
- Access Provisioning
- Password Resets
- Remedy Ticketing System experience a plus
WHAT YOU'LL BE DOING:
- Provide Access Provisioning support on a 24x6x365 basis, including holidays.
- Provide support to Authorized Users on both a reactive and a proactive basis.
- Manage Incidents from Authorized Users relating to all Services in conformance with established Incident Management practices
- Communicate to Authorized Users in English using terms that are clearly understood by the Authorized Users and consistent with those used by the Customer.
- Switching between the Access Provisioning operation sites must be transparent to callers to the Access Provisioning team.
- Contractor Access Provisioning personnel shall:
- Understand the Customer's business and its customers and respond appropriately.
- Understand the Customer's technology, applications, and sourcing arrangements.
- Be adequately trained to provide support for the Services.
- Possess the appropriate competencies to provide Access Provisioning Services.
- Have adequate training on new products and services, as they become part of the Contractor's responsibilities from time to time.
- Provide updates as required by the Customer back to the affected Authorized User regarding the reported Incident.
- The Access Provisioning Agents responsibility in delivery of the service includes:
- New User Account Activation
- Password Resets
- User Deactivation
- Group Assignments and Changes
WHAT YOU NEED TO BRING TO THE TABLE:
- Two - five (2-5) years experience in IT desktop computer systems
- Knowledge of Windows and Active Directory
- Familiarity with Remedy ticketing system a plus
- Training to be provided by the customer
- Self Motivated, detail oriented, exceptionally organized
- Ability to follow directions
- Able to prioritize heavy workload
- Exceptional level of accuracy in protecting customer information
- Excellent interpersonal skills, willingness to work in team environment, client
APPLY NOW AND CALL ME
RECRUITER: SCOTT BENNEKEMPER
Yoh, a DayJ2W: PROF
TAX TERM: CON_W2J2WBRSTL
Ref:
Branch: IT & Telecom
Projektdetails
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Einsatzort:
Washington, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges