A+ Desktop Support Technician

OUR CLIENT IS A SIGNATURE LEADING AMERICAN CORPORATION SEEKING HIGH-LEVEL TECH SUPPORT FOR DATACENTER OPERATIONS. Candidates will respond to and manage any datacenter emergencies on-site 7x24x365.

OVERVIEW

- Shop floor technology: Support and maintain both site specific and centrally developed applications including manufacturing machine interface software
- Audio/Visual: Responsible for customer meeting support (eg, Video/Telepresence meeting)
- Server general/logical management: Support network connectivity
- Mobile phones: Provide an end-user support service for mobiles
- Fax: Provide an IMAC service for the fax infrastructure, including the associated telephony environment
- Local applications: Troubleshoot problems associated with local applications and reinstall applications as needed to Remedy
- Equipment lab: Co-ordination/physical installation of racks, power, cabling, Servers, storage, backup, UPS, and other assets
- Voice support: Identify and rectify telephony service delivery issues, both configuration and hardware related, engaging third party maintenance providers
- Voice systems: Perform programming and configuration activities required to support changes and movements within the business (including voicemail system)
- Telephony: Ensure that all telephony related equipment, including wiring and patch panel closets, is maintained and managed to client standards
- Network Support: "Housekeeping" of cabling/patch panels within the facility to defined standards
- Network optimization: Provide onsite labor to perform physical tasks such as software upgrades, physical swaps (including internal parts) and reboots under guidance from a third party support vendor
- Network hardware: Install PCs, Firewalls, and other infrastructure hardware as requested by the security and infrastructure teams, not to include software configuration of the devices

ESSENTIAL QUALIFICATIONS

- 5 years' experience in operating/maintaining PCs, laptops, and peripherals
- Experience with warranty repair on OEM equipment and ability to demonstrate process familiarity
- A+ Certification and Server + Certification required
- Windows 7 proficiency with prior experience supporting in customer assignments
- Experience with enterprise ticketing system for managing trouble tickets and queue operations
- Understanding of SLA driven performance requirements within vendor/client operations
- Ability to install and deploy PCs or laptops and all associated peripherals
- Ability to move/physically relocate PCs or laptops and all associated peripherals
- Support experience to perform the following:
- Add or incorporate new hardware or software to the current configuration
- Change the PC or laptop's status or engage with re-configuring existing hardware or software
- Monitor the routine delivery of products into the client site, secure the assets, inspect for quality assurance, and organize all assigned paperwork for proper tracking and scheduling of deployments
- Clearly communicate with end users to schedule daily deployments of PCs or laptops and all associated peripherals to their installation location
- Refresh end user assets by the installation of a newly acquired asset to replace an existing end of life asset
- Validate the asset tags or serial numbers on the equipment with strong attention to detail
- Ensure connectivity to the network and restore access to appropriate network services
- Migration of end user data and settings from their old system to the new system
- Experience must include desktop configuration, software installs and removals, de-installs, driver updates, and virus remediation
- Microsoft Office Suite experience (eg Excel, Outlook);
- Strong teamwork skills
- Poised and polished individual capable of successfully working with VIP level staff with appropriate communications and behavior as well as corporate users and shop floor production staff
- Strong analytical skills
- Knowledge and experience using process improvement tools
- Ability to handle multiple projects simultaneously
- 2 year degree in IT related field or equivalent experience in IT
- Must be able to lift 50 lbs.
- Must bring a high level of energy to meet expectations