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A+ Desktop Support Tech
Eingestellt von CompuCom
Gesuchte Skills: Support, Network
Projektbeschreibung
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Performs general technical support, and troubleshoots and desktop systems software and hardware.
- Performs basic computer hardware and software installation and configuration.
- Troubleshoots general problems under direction of a higher level of support.
- Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.
- Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.
- Represents Compucom in a professional and businesslike manner and communicates effectively with customers and associates.
- May install, test, and repair computer systems on customer site.
- May interact with customer responding to technical questions or request for information.
- May participate in development of information technology and infrastructure projects.
- May conduct training programs designed to educate an organization's computer users about basic and specialized applications.
- May involve use of problem management databases and help desk system.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Other duties as assigned.
QUALIFICATIONS
- Requires 2-5 years of related work experience, or AA degree/technical training or equivalent combination of education and experience
- Must have A+ certification
- Experience and certification in major product lines, including at least 2 IBM certifications
- Ability to install, configure and troubleshoot desktop systems, workstations, Servers and networks
- Experience maintaining data integrity and file system security for the desktop environment
- Ability to communicate highly technical information to both technical and nontechnical personnel
Projektdetails
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Einsatzort:
Sunnyvale, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges