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A+ Desktop Support Tech

Eingestellt von CompuCom

Gesuchte Skills: Support, Network

Projektbeschreibung

The DESKTOP SUPPORT TECHNICIAN provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. S/He will work on assignments of a moderate scope where good judgment is required. Troubleshoots for systems with limited supervision. Acts as liaison between customers and departments. Contact us ASAP to find out why CompuCom IT Workforce Solutions is the employer of choice for contractors.

PRINCIPAL DUTIES AND RESPONSIBILITIES

- Performs general technical support, and troubleshoots and desktop systems software and hardware.
- Performs basic computer hardware and software installation and configuration.
- Troubleshoots general problems under direction of a higher level of support.
- Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.
- Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.
- Represents Compucom in a professional and businesslike manner and communicates effectively with customers and associates.
- May install, test, and repair computer systems on customer site.
- May interact with customer responding to technical questions or request for information.
- May participate in development of information technology and infrastructure projects.
- May conduct training programs designed to educate an organization's computer users about basic and specialized applications.
- May involve use of problem management databases and help desk system.
- Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
- Other duties as assigned.

QUALIFICATIONS

- Requires 2-5 years of related work experience, or AA degree/technical training or equivalent combination of education and experience
- Must have A+ certification
- Experience and certification in major product lines, including at least 2 IBM certifications
- Ability to install, configure and troubleshoot desktop systems, workstations, Servers and networks
- Experience maintaining data integrity and file system security for the desktop environment
- Ability to communicate highly technical information to both technical and nontechnical personnel

Projektdetails

  • Einsatzort:

    Sunnyvale, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CompuCom