Roman Savran
Microsoft Dynamics CRM Entwickler
Persönliche Daten
Ukrainisch (Muttersprache)
Russisch (Muttersprache)
English (Fließend)
Deutsch (Gut)
Zur Person
Beschreibung
My technical experience has been linked with IT infrastructure and Information Knowledge Systems, Web and DBMS systems that based on Microsoft. I have strong BA/implementation skills in Microsoft Dynamics CRM.
Specialties:
• Business Processes mapping and Documentation (review, research, analyses and create detailed documentation and processes);
• Microsoft Dynamics CRM 4, 2011, 2013 and 2015 Projects Managed (Implemented the installation, upgrades and administered systems);
• SQL, C#, ASP, ASP.NET, SSRS, SSIS, ADO.NET, LINQ.
Get in touch at [email protected] or call on skype – r.savran
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1
Roman Savran
Microsoft Dynamics
CRM Architect
tel.: +38(067)485-79-77
skype: r.savran
site:
Executive Summary
Manage 25+ team members
of professional Microsoft CRM Consultants and Developers. Provide a full
range of business solutions based on Microsoft Dynamics CRM and Microsoft SharePoint.
Have 11+ years of vast experience
in planning, designing, implementing and supporting services on the
Microsoft Dynamics CRM Platform, mainly in: building customized portals, integration with accounting
systems and applications development.
Successfully delivered and implemented more than 50+ complex software projects
in different subject
areas: from hotels and recreation industry to construction and development.
Technical experience has been linked with
IT infrastructure and Information Knowledge Systems, Web
systems that based on Microsoft. I have strong BA/implementation skills in Microsoft Dynamics CRM.
Skills / Specialties
Business Processes mapping and Documentation (review, research, analyses and create detailed
documentation and processes);
Microsoft Dynamics CRM 4, 2011, 2013 and 2015 Projects Managed (Implemented the installation, upgrades
and administered systems);
SQL, C#, ASP, ASP.NET, SSRS, SSIS, ADO.NET, LINQ.
Language skills
Russian, Ukrainian
– native,
English
– fluent,
German
– intermediate.
Professional Experience
Company:
, LLC (Kyiv, Ukraine)
Duration:
2007
– now
Role:
Microsoft Dynamics CRM Architect
Responsibilities:
Architecture development.
Team management, motivating and inspiring people. Interviewing and hiring right
people.
Managing project technical part, reviewing technical decisions.
Developing solutions for Microsoft Dynamics CRM
Company:
Bank Renaissance Capital (Kyiv, Ukraine)
Duration:
2008
–2009
Role:
Microsoft CRM Technical Lead
Responsibilities:
Developing custom Microsoft CRM functionality
Upgrade from 3.0 to 4.0 platform
Integration with other applications
Report developing
Company:
E-consulting LTD (Kyiv, Ukraine)
Duration:
2006 - 2008
Role:
Head of development department
Responsibilities:
Managing team of 3-5 developers
Participating in technical interviews and decisions about new employees
Training of newcomers
Add-ons development for Microsoft CRM 3.0/4.0
Microsoft CRM and Call-center integration
Microsoft CRM and ERP integration
Custom functionality development
2
Certifications
Certification Name:
Microsoft Certified Professional
Date(s) Attended:
05/28/2014
License Number:
E827-6327
Certification Name:
Microsoft Certified Professional
Date(s) Attended:
12/04/2015
License Number:
F513-6217
Certification Name:
Microsoft Specialist: Microsoft Dynamics CRM 2013 Applications
Date(s) Attended:
05/28/2014
License Number:
E827-6326
Such modules were
included in the exam:
1. Manage service cases. 2. Manage the knowledge base. 3. Manage queues and
contracts. 4. Manage service scheduling. 5. Manage leads and opportunities. 6.
Manage sales. 7. Manage analysis and reporting features
Certification Name:
Microsoft Certified Dynamics Specialist: Microsoft Dynamics CRM 2011
Applications
Date(s) Attended:
06/17/2011
License Number:
D623-7363
Such modules were
included in the exam:
1. Manage Microsoft Dynamics CRM marketing automation applications. 2.
Manage Microsoft Dynamics CRM sales applications. 3. Manage Microsoft
Dynamics CRM service management applications. 4. Manage Microsoft
Dynamics CRM service scheduling applications
Certification Name:
Microsoft Certified Dynamics Specialist: Managing Microsoft Dynamics
Implementations
Date(s) Attended:
01/04/2013
License Number:
E121-3956
Certification Name:
Microsoft Specialist: Managing Microsoft Dynamics Implementations
Date(s) Attended:
11/07/2015
License Number:
F467-2291
Such modules were
included in the exam:
1. Explain projects and project management. 2. Define Microsoft Dynamics Sure
Step. 3. Initiate a project and prepare for the diagnostic phase. 4. Deliver Decision
Accelerators. 5. Generate a proposal and final licensing and services agreements.
6. Describe project management disciplines. 7. Use waterfall delivery. 8. Use agile
delivery. 9. Manage the deployment and operations phases
Certification Name:
Microsoft Specialist: Microsoft Dynamics CRM Customization and Configuration
Date(s) Attended:
11/11/2015
License Number:
F461-2989
Such modules were
included in the exam:
1. Configure Microsoft Dynamics CRM. 2. Manage and implement Microsoft
Dynamics CRM entities, entity relationships, and fields. 3. Create and manage
Microsoft Dynamics CRM solutions, forms, views, and visualizations. 4.
Implement business rules, workflows, and business process flows
Most important Microsoft CRM Implementation projects
Project Name:
Date(s) Attended:
2014-now
Description:
Customer portal development and integration with MS Dynamics CRM
Booking and management of booked facilities by existing and new users
(automatic user account creation).
Timeslot drag and drop functionality
Calendar and table views
3
Project Name:
Date(s) Attended:
2014-now
Description:
Development of real estate property management system providing background
process automation, resource planning, easy to use and secure owner and
board member tools
Property management enterprise resource planning
Automation of background processes: invoicing, property maintenance, service
requests.
Quick creation of basic property management reports (both from CRM and
customer portal): annual reports, minutes of meetings, balance, payment
reports, etc.
CRM customization and development
Customer portal development and integration with CRM
SharePoint integration with CRM and portal for document management (adding,
deleting, editing documents and ability to attach documents to different entity
records, such as case, forum entries, cooperative documents, etc.)
Project Name:
Date(s) Attended:
2013-2016
Description:
Development of Workforce Management System based on MS Dynamics CRM:
Management relations with candidates, employees and vacancies, current
employees, mass notifications for applicants
Project Name:
VS Energy International Ukraine
Date(s) Attended:
2014-2015
Description:
Case entity customizations
Contact person card customizations
Network facility cut-out settings configuration
Reports (case and cut-out statistics, meter reading registers, etc.)
Avaya IP-telephony integration with ERP query service call procedures
development
Integration with ERP-systems of regional power distribution companies (SAP
ERP, Energy Pro, etc.)
Integration with e-mail servers of regional power distribution companies
Project Name:
Ukrainian International Airlines
Date(s) Attended:
2014
Description:
Call-Centre automation
Loyalty management application integration
Customer portal for self-service development
Project Name:
The American Chamber of Commerce
Date(s) Attended:
2014
Description:
WYSIWYG editor in CRM for easy HTML editing
Tracking following information
Unsubscribe link to track subscription to different mailing lists
Attaching files to mass emails
Ability to create and send surveys
Reports on email and survey campaigns
Errors tracking (spam and other issues)
Direct send and SMTP server usage
Project Name:
(SQL Analysis Services) (Kyiv, Ukraine)
Date(s) Attended:
2012
Description:
Sales data collection and reporting
Forecast collection and reporting of analytical companies
Market forecasts, companies internal reporting
Project Name:
Date(s) Attended:
2012
Description:
Unification of sales processes across regional centers
Operational department automation
4
Agreement and Addendum approval process
Automation of Debt collection process
ERP system integration
Project Name:
Date(s) Attended:
2011-2012
Description:
Call-Centre automation: 300K active customer database, E-mail marketing
campaigns, SMS mailing, Data input and mining optimization
Integration with the company’s web-sites (SSIS technology)
Project Name:
Date(s) Attended:
2011-2012
Description:
Sales process automation
Customer care automation
SharePoint portal development
SharePoint portal integration
External website for self-service customers with integration to CRM
Project Name:
Date(s) Attended:
2011-2012
Description:
Contact center automation
300 thousand of active customer base
E-mail marketing and SMS messages distribution
Call-center quick data entry form to automate a data entry task
Websites integration (personal information, orders etc.)
Project Name:
Date(s) Attended:
2008-2011
Description:
Automation the Order-to-Cash Process
Sales plan reports
Proposal and Agreement approval process based on ERP system integration
Education
Institution:
Taras Shevchenko National University of Kyiv (Kyiv, Ukraine)
Date(s) Attended:
September 2000
– July 2005
Qualification(s):
Master of Science in Applied Mathematics
Institution:
University of Bremen (Bremen, Germany)
Date(s) Attended:
July 2007
– March 2008
Qualification(s):
Participant of Student exchange program
Institution:
Taras Shevchenko National University of Kyiv (Kyiv, Ukraine)
Date(s) Attended:
October 2006
– October 2009
Qualification(s):
Postgraduate