Michael Borchers
Agile Coach
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Deutsch (Muttersprache)
English (Muttersprache)
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Beschreibung
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INDEPENDENT AGILE PROFESSIONAL
PROFESSIONAL SUMMARY
+31 651 59 29 90
Emphatic
Servant Leader
and change catalyst, guiding organizations in value
driven Agile adoption. Pragmatic
Agile Coach
energizing people, empowering
teams and building self-organized businesses. Tactful Professional Scrum Master
daring to be disruptive, yet resourceful in removing impediments.
3723 BL Bilthoven
The Netherlands
linkedin.com/in/michael
borchers/
SKILLS
PROFESSIONAL EXPERIENCE
Professional Coaching
Facilitation
Mentoring
Agile Lean Practitioner
Emotional Intelligence
ENTERPRISE AGILE COACH
BP, Luanda, Angola / July 2019 - Current
Provided coaching services to Regional Leadership Team guiding organization
through its transformation to Agile-Lean processes. Implementing Agile methods
with GOO & PSCM leadership teams, building Agile PMO, Enterprise Governance
models, Leans Portfolio Management and Communities of Practice. Implemented
Spotify/Nexus model incorporating 15 Scrum teams in ‘Fit for Future’ program in
GOO, reducing Safety Critical Work items from 850+ to -400 in 7 months’ time.
CERTIFICATIONS
M I C H A E L B O R C H E R S
M I C H A E L B O R C H E R S
SCRUM MASTER/AGILE COACH
Pay2d, The Hague, Netherlands / December 2017 – June 2018
Merged call center & web care work stream into PCI compliant omnichannel
customer services department. Embedded Scrum values and framework in
integrated unit. Average handling time: -36%. First time call resolution: 94%.
SENIOR SCRUM MASTER
Prisma Direct, Leeuwarden, Netherlands / January 2019 – June 2019
Implementing Scrum framework, roles and ceremonies. Embedded Scrum values,
an adequate backlog refinement process with proper Definition of Done. Focus
and commitment reduced project delivery time by 17%.
SCRUM MASTER/AGILE COACH
FD Media Group, Amsterdam, Netherlands / August 2018 – December 2018
Led Waterfall to Scrum transition using Cato Networks POC. Built roadmap and
cross-functional team as foundation, implemented Scrum framework. Coached
team, managed stakeholders, delivered €130k annual savings.
INDEPENDENT AGILE PROFESSIONAL
Larensa International, Bilthoven, Netherlands / 2003 - Current
Founded Larensa to help my clients realize sustainable value by professionally
implementing Agile methods and practices. Projects included among others:
INDEPENDENT AGILE PROFESSIONAL
Agile Coach
Professional Agile
Leadership
Scaled Professional
Scrum
Professional Scrum
with Kanban
Professional Scrum
Master
Professional Scrum
Product Owner
Columbus Training
AGILE PROJECT LEAD
DUO, Groningen, Netherlands / September 2017 – November 2017
Designed digital self-service journey for digital advisory and collections work
stream. Ran focus groups, online survey and interview teams. Used data analytics
and visualization to consolidate findings in functional road map.
DIGITAL SERVICES LEAD & AGILE COACH
Bijbouwe.nl, Amsterdam / January 2016 – July 2017
Building full services online mortgage platform: persona’s, work flows, third party
integration using dispersed Scrum teams. Driving transparency, Scrum at scale,
design sprints, rapid experimentation & stakeholder management. 2017 result:
market share: 1.2%. Brokerage fees: €1.3m (2.841 transactions)
EDUCATION
MBA / International
Business Management
Georgia State University
Atlanta, USA, 1989
BBA / Marketing
Columbus College
Columbus, USA, 1987
Versicherungskaufmann
Industrie-Handelskammer
Hannover, Germany, 1984
LANGUAGES
English: native
German: native
Dutch: native
SPIRAL DYNAMICS
PROFILE
Amber
Result Focused
Green
People Centrix
Yellow
Innovation Driven
ABILITIES
SCRUM MASTER/INNOVATION LEAD
Capter Call Centers, Nijmegen / 2015 – 2017
Implemented Agile development processes and practices for video, chat & co-
browsing platform. Responsible for development efforts, integration work,
changes, site enhancements, and online defects. Coaching PO in Product Backlog
refinement process & value creation role. Solution used by 22 tele sales agents in
first year generating €1.6m business.
bing
SCRUM MASTER & QUALITY COACH
Partenamut Insurance, Brussels, Belgium / 2010 – 2017
Implemented quality monitoring solution in Brussels & Mons (140 fte) using
single product backlog and scaled scrum. Launched self-managing teams as
foundation for continuous improvement leading to annual savings of €345k.
AGILE TRANSITION COACH/SCRUM MASTER
T-Mobile, The Hague, Netherlands / 2012 – 2016
Using SAFe to transition 420 call agents to work from home. Setting up cross
functional Business, IT and HR Scrum teams dealing with routing, security, KM,
CRM, QM and IT-support challenges. Annual savings €850k. NPS:25 (+6)
(+12%)
SCUM MASTER/PROJECT LEAD
APG Asset Management, Heerlen, Netherlands / 2008 – 2012
Led QM & E-learning platform tender & implementation for 110 staff on 2
locations using Scrum. Turned retrospective into proper learning events. Staff
churn: -14%, Employee satisfaction; +21%, Year on Year savings: €378k.
MS Office
MS Planner
Azure DevOps
Trello
Jira
GitHub
VICE PRESIDENT & SHAREHOLDER
YourNews Holding, Rotterdam, Netherlands / 2000 – 2003
Full P&L responsibility. Co-raised €7.2m & €4.8m from Residex, ABN AMRO and
GIMV VC Partners. Led expansion into UK, Germany, Sweden & Spain.
Skiing
Trail running
Referee Royal Dutch Hockey
Association (KNHB)
Cooking
CHIEF INFORMATION OFFICER
Wolters Kluwer Group, Amsterdam, Netherlands / 1999 – 2000
Led transformation programs across Europe moving from subscription content to
value based workflow solutions. Launched EU Internet Center migrating B2B
platform development to Atos Origin. 18 reports in matrix. Founded CTO office,
centralizing procurement & SLA processes reducing software license cost by 38%.
AGILE PROFESSIONAL
GENERAL MANAGER BUSINESS INFO & NEW MEDIA
Reuters, Zurich, Switzerland / 1996 – 1999
P&L responsible for Business News & Media division of 23 staff in 4 locations.
Grew business from CHF 2.6m to 10million in 2,5 years’ time. Premier supplier to 6
of 20 SMI index companies. Set up tele-sales/service unit to support SME business.
INTERNATIONAL SALES MANAGER
Reuters, London, United Kingdom / 1995 – 1996
Lead selling Factiva News & Data through local office network, penetrating new
markets world-wide. Extensive global travel. Grew business from £29m to £63m
over 2 years, directing 28 sales executives in global matrix structure. Increased
sales effectiveness by 35% developing intranet sales training.
OTHER ROLES
Insurance Product Manager, Reuters, London, United Kingdom / 1993 – 1994
Area Reinsurance Broker, Aon Re, Amsterdam, Netherlands / 1992 – 1993
Head of Hull Claims, Aon, Rotterdam, Netherlands / 1989 – 1991
Rothenpieler Insurance Brokers, Hannover, Germany / 1983 – 1985
EMPLOYMENT
INTERESTS
SCRUM MASTER/CHANGE CONSULTANT
Ordina Emerging Services, Utrecht, Netherlands / 2004 – 2011
Engaged regularly as Scrum Master & Change Consultant to manage end to end
mid-sized BPM/CX automation projects. Team size: up to 10 consultants.