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Persönliche Daten

Nationalität
Deutschland
Beruflicher Status
Freelancer
Berufserfahrung
35 Jahre, 3 Monate
Sprachkenntnisse

Niederländisch (Muttersprache)

Deutsch (Muttersprache)

English (Muttersprache)

Zur Person

As an Agile Coach, I am passionate about helping organizations to adopt Agile values and principles. I have extensive experience in guiding teams and organizations through the Agile transformation process. My goal is to help them become self-organized and empowered to deliver value to their customers. I am an emphatic servant leader and change catalyst, who is able to energize people and build trust. I am also a pragmatic Agile Coach, who is able to identify and remove impediments, while still being tactful and professional. I have a proven track record of successfully leading Agile transformations, coaching teams and helping organizations to become more agile. I have worked with a variety of teams, from small startups to large enterprises, and have been able to help them to become more efficient and productive. I have also been able to help them to become more customer-centric and to deliver value faster. I am confident that I can help your organization to become more agile and to deliver value to your customers. I am available to discuss your needs and to provide you with a tailored solution. Please contact me now to discuss how I can help you to become more agile and to deliver value faster. Send Request Now.

Beschreibung

Emphatic Servant Leader and change catalyst, guiding organizations in value driven Agile adoption. Pragmatic Agile Coach energizing people, empowering teams and building self-organized businesses. Tactful Professional Scrum Master daring to be disruptive, yet resourceful in removing impediments.

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Statistik von Michael Borchers

Mitglied seit 09.09.2020
177  Profilaufrufe
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INDEPENDENT  AGILE  PROFESSIONAL 

PROFESSIONAL SUMMARY 

[email protected] 

+31 651 59 29 90 

Emphatic 

Servant Leader 

and change catalyst, guiding organizations in value 

driven Agile adoption. Pragmatic 

Agile Coach 

energizing people, empowering 

teams and building self-organized businesses. Tactful Professional Scrum Master 
daring to be disruptive, yet resourceful in removing impediments. 

3723 BL Bilthoven 
The Netherlands 

linkedin.com/in/michael 
borchers/ 
 
 

SKILLS 

PROFESSIONAL EXPERIENCE 

Professional Coaching 

Facilitation 

Mentoring 

Agile Lean Practitioner 

Emotional Intelligence 

 

 

 

ENTERPRISE AGILE COACH 

BP, Luanda, Angola  /  July 2019 - Current 

Provided coaching services to Regional Leadership Team guiding organization 
through its transformation to Agile-Lean processes. Implementing Agile methods 
with GOO & PSCM leadership teams, building Agile PMO, Enterprise Governance 
models, Leans Portfolio Management and Communities of Practice. Implemented 
Spotify/Nexus model incorporating 15 Scrum teams in ‘Fit for Future’ program in 
GOO, reducing Safety Critical Work items from 850+ to -400 in 7 months’ time. 

 

 

CERTIFICATIONS 

M I C H A E L   B O R C H E R S

 

M I C H A E L   B O R C H E R S

 

SCRUM MASTER/AGILE COACH 

Pay2d, The Hague, Netherlands  /  December 2017 – June 2018 

Merged call center & web care work stream into PCI compliant omnichannel 
customer services department. Embedded Scrum values and framework in 
integrated unit. Average handling time: -36%. First time call resolution: 94%. 

 
 
 

SENIOR SCRUM MASTER 

Prisma Direct, Leeuwarden, Netherlands  /  January 2019 – June 2019 
Implementing Scrum framework, roles and ceremonies. Embedded Scrum values, 
an adequate backlog refinement process with proper Definition of Done. Focus 
and commitment reduced project delivery time by 17%.  

SCRUM MASTER/AGILE COACH 

FD Media Group, Amsterdam, Netherlands  /  August 2018 – December 2018 
Led Waterfall to Scrum transition using Cato Networks POC. Built roadmap and 
cross-functional team as foundation, implemented Scrum framework. Coached 
team, managed stakeholders, delivered €130k annual savings. 

INDEPENDENT AGILE PROFESSIONAL 

Larensa International, Bilthoven, Netherlands  /  2003 - Current 
Founded Larensa to help my clients realize sustainable value by professionally 
implementing Agile methods and practices. Projects included among others:   

 

INDEPENDENT  AGILE  PROFESSIONAL 

 

 

 

Agile Coach 
      
Professional Agile 
Leadership 
 
Scaled Professional 
Scrum 
 
Professional Scrum 
with Kanban 
 
Professional Scrum 
Master 
 
Professional Scrum 
Product Owner 
 
      Columbus Training  
 
 

 

 

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AGILE PROJECT LEAD 

DUO, Groningen, Netherlands  /  September 2017 – November 2017 
Designed digital self-service journey for digital advisory and collections work 
stream. Ran focus groups, online survey and interview teams. Used data analytics 
and visualization to consolidate findings in functional road map.  

DIGITAL SERVICES LEAD & AGILE COACH 

Bijbouwe.nl, Amsterdam  /  January 2016 – July 2017 
Building full services online mortgage platform: persona’s, work flows, third party 
integration using dispersed Scrum teams. Driving transparency, Scrum at scale, 
design sprints, rapid experimentation & stakeholder management. 2017 result: 
market share: 1.2%. Brokerage fees: €1.3m (2.841 transactions)   

EDUCATION 

MBA / International 
Business Management 
Georgia State University  
Atlanta, USA, 1989 

 

BBA / Marketing 
Columbus College 
Columbus, USA, 1987 

 

Versicherungskaufmann 
Industrie-Handelskammer 
Hannover, Germany, 1984 

 
 
 

LANGUAGES 

    

English: native

 

    

German: native

 

    

Dutch: native

 

SPIRAL DYNAMICS   
PROFILE 

Amber 

Result Focused

 

Green

 People Centrix

 

Yellow 

Innovation Driven

 

ABILITIES 

SCRUM MASTER/INNOVATION LEAD 

Capter Call Centers, Nijmegen  /  2015 – 2017 
Implemented Agile development processes and practices for video, chat & co-
browsing platform. Responsible for development efforts, integration work, 
changes, site enhancements, and online defects. Coaching PO in Product Backlog 
refinement process & value creation role. Solution used by 22 tele sales agents in 
first year generating €1.6m business.  

bing 

SCRUM MASTER & QUALITY COACH 

Partenamut Insurance, Brussels, Belgium  /  2010 – 2017 

Implemented quality monitoring solution in Brussels & Mons (140 fte) using  
single product backlog and scaled scrum. Launched self-managing teams as 
foundation for continuous improvement leading to annual savings of €345k.     

AGILE TRANSITION COACH/SCRUM MASTER 

T-Mobile, The Hague, Netherlands  /  2012 – 2016 
Using SAFe to transition 420 call agents to work from home. Setting up cross 
functional Business, IT and HR Scrum teams dealing with routing, security, KM, 
CRM, QM and IT-support challenges. Annual savings €850k. NPS:25 (+6)

 (+12%) 

SCUM MASTER/PROJECT LEAD 

APG Asset Management, Heerlen, Netherlands  /  2008 – 2012 
Led QM & E-learning platform tender & implementation for 110 staff on 2 
locations using Scrum. Turned retrospective into proper learning events. Staff 
churn: -14%, Employee satisfaction; +21%, Year on Year savings: €378k. 

MS Office 
MS Planner 
Azure DevOps 
Trello 
Jira 
GitHub 

 

   

 

 

 

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VICE PRESIDENT & SHAREHOLDER 

YourNews Holding, Rotterdam, Netherlands  / 2000 – 2003 
Full P&L responsibility. Co-raised €7.2m & €4.8m from Residex, ABN AMRO and 
GIMV VC Partners. Led expansion into UK, Germany, Sweden & Spain.   

Skiing 
Trail running 
Referee Royal Dutch Hockey 
Association (KNHB) 
Cooking 

CHIEF INFORMATION OFFICER 

Wolters Kluwer Group, Amsterdam, Netherlands  /  1999 – 2000 
Led transformation programs across Europe moving from subscription content to 
value based workflow solutions. Launched EU Internet Center migrating B2B 
platform development to Atos Origin. 18 reports in matrix. Founded CTO office, 
centralizing procurement & SLA processes reducing software license cost by 38%.  

AGILE PROFESSIONAL 

GENERAL MANAGER BUSINESS INFO & NEW MEDIA 

Reuters, Zurich, Switzerland  /  1996 – 1999 
P&L responsible for Business News & Media division of 23 staff in 4 locations. 
Grew business from CHF 2.6m to 10million in 2,5 years’ time. Premier supplier to 6 
of 20 SMI index companies. Set up tele-sales/service unit to support SME business.     

INTERNATIONAL SALES MANAGER 

Reuters, London, United Kingdom  /  1995 – 1996 

Lead selling Factiva News & Data through local office network, penetrating new 
markets world-wide. Extensive global travel. Grew business from £29m to £63m 
over 2 years, directing 28 sales executives in global matrix structure. Increased 
sales effectiveness by 35% developing intranet sales training.  

OTHER ROLES 

Insurance Product Manager, Reuters, London, United Kingdom  /  1993 – 1994 
Area Reinsurance Broker, Aon Re, Amsterdam, Netherlands  /  1992 – 1993 
Head of Hull Claims, Aon, Rotterdam, Netherlands  /  1989 – 1991 
Rothenpieler Insurance Brokers, Hannover, Germany  /  1983 – 1985 

    

EMPLOYMENT 

INTERESTS 

SCRUM MASTER/CHANGE CONSULTANT 

Ordina Emerging Services, Utrecht, Netherlands  /  2004 – 2011 
Engaged regularly as Scrum Master & Change Consultant to manage end to end 
mid-sized BPM/CX automation projects. Team size: up to 10 consultants.