Technical Service Consultant

Provide Tier 1 support for large companies and government organizations utilizing custom software and Tier 2 support to resellers who integrate the client's commercial products. Determine and communicate workarounds/solutions when possible and communicate software problems to development for resolution. Act as a client advocate to ensure high customer satisfaction and maintain the client's reputation in the industry. Provide technical sales and marketing support.

RESPONSIBILITIES

- Provide technical support for all client products.
- Work with customers to configure product features for specific requirements.
- Install, configure and manage internal development, test and support environments.
- Provide pre-sales technical support.
- Provide Marketing customer feedback on products and features.
- Provide onsite support and training.

QUALIFICATIONS

- 3 - 10 years' experience providing Tier 1 or Tier 2 customer support (experience supporting Fortune 500 companies or government agencies a plus)
- Experience with Windows OS, PC computer hardware in a networked environment required
- Demonstrated data analysis skills
- Demonstrated ability to work effectively in a team environment and provide support and guidance to colleagues.
- Demonstrated ability to communicate effectively in verbal and written forms
- Demonstrated ability to handle direct customer interaction professionally
- Familiarity with C++, Java, PowerShell, Visual Basic or other programming/Scripting languages a plus
- Familiarity with mobile device support a plus
- Technical degree; Math, EE or CS, or equivalent experience preferred

This contract position is expected to be 6 months in duration.