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Technical Business Analyst - Sales Enablement Platforms
Eingestellt von Synectics
Gesuchte Skills: Sales, Support
Projektbeschreibung
SCOPE OF ACTIVITIES INCLUDES:
- Act as Sales Enablement platform technical SME: Be the go-to-person for platform tool knowledge; Manage licenses; and Manage services contracts
- Provide some day-to-day Sales Enablement platform Admin support: Update home page tiles with vendor; Manage Home page containers; and Manage Global Sales/Field Operations news container
- Serve as Technical liaison: Stakeholders, end-users, and governance, content ops and strategy leads; Weekly support case review, issue managementand Review of Sales Enablement platform enhancement requests with business strategy/planning lead
- Technical support of maintenance releases: Small enhancements/approved projects; and Schedule/manage quarterly release for large projects
SKILLS:
TOP 3 TECHNICAL SKILLS
1. Administrator skills with CallidusCloud (iCentera) or similar SaaS Knowledge Management Cloud Platform
2. Business Analyst - experienced - including ability to translate business requests into requirements for technical systems
3. HTML - intermediate level understanding with ability to create and test minor changes
TOP 3 NON-TECHNICAL SKILLS
1. Liaison with business partners
2. Coordinate Vendor Service Deliverables
3. Project Management
YEARS OF EXPERIENCE REQUIRED:
- Business Analysis - 3-5 years
- IT - 5-10 years
- KM Cloud tools - 2-4 years
ADDITIONAL SKILLS:
- SaaS platform knowledge and project experience
- Cloud tools integration project experience
- Sales Function - general business process knowledge
- Test verification & validation - ability to plan and execute end-user verification of fixes/enhancements and to coordinate User Acceptance Testing with end-users
- Knowledge of online analytics tools (eg Google Analytics) and ability to analyze online trends and report on site statistics and performance.
- Proven ability to manage complex projects and deliver results in a fast-paced, deadline oriented environment.
- Exceptional verbal and written communications skills with the ability to work with cross-functional teams.
- Undergraduate college degree or equivalent experience minimum, MBA a plus.
Projektdetails
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Einsatzort:
Schaumburg, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Marketing/Vertrieb, Sonstiges