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Support L3 with Profound Mysolutions, Catalyst, Space and TAG
Eingestellt von RM IT Professional Resources AG
Gesuchte Skills: Support, Catalyst, Client
Projektbeschreibung
Support L3 with profound MySolutions, Catalyst, Space and TAG knowledge wanted for our Zurich based client in the banking sector.
YOUR EXPERIENCE/SKILLS:
- Bachelors Degree based in IT, Computer Science, Mathematics or Engineering
- Working experience in the banking field is advantageous
- Understanding of Wealth Management applications
- Ability to support the development team in defect fixing, incident analysis and production status reports
- Languages: fluent English both written and spoken
YOUR TASKS:
- Providing 3rd level support for strategic applications in collaboration with 1st/2nd level support, different development teams and the CTO
- Managing tighter SLAs for ensuring the overall SLA of service delivery
- Creating and maintaining KDB for troubleshooting issues and new configurations to enable SDOs for knowledge management
- Analyzing user behavioral and KPI reporting as well as providing suggestions for improving the product and partner with product management team
- Ensuring minimal slippage and escalations to 4th level support
START: 01/2018
Duration: 12MM+
Location: Zurich, Switzerland
Ref.Nr.: BH12068
Does this sound like an interesting and challenging opportunity to you?
Then take the next step by sending us your CV as a Word document and a contact telephone number.
DUE TO WORK PERMIT RESTRICTIONS WE CAN UNFORTUNATELY ONLY CONSIDER APPLICATIONS FROM EU OR SWISS CITIZENS AS WELL AS CURRENT WORK-PERMIT HOLDERS FOR SWITZERLAND.
GOING THE EXTRA MILE
NEW TO SWITZERLAND?
In case of successful placement, we support you with:
- All administrative questions
- Finding an apartment
- Health - and social insurance
- Work permit and much more
YOUR EXPERIENCE/SKILLS:
- Bachelors Degree based in IT, Computer Science, Mathematics or Engineering
- Working experience in the banking field is advantageous
- Understanding of Wealth Management applications
- Ability to support the development team in defect fixing, incident analysis and production status reports
- Languages: fluent English both written and spoken
YOUR TASKS:
- Providing 3rd level support for strategic applications in collaboration with 1st/2nd level support, different development teams and the CTO
- Managing tighter SLAs for ensuring the overall SLA of service delivery
- Creating and maintaining KDB for troubleshooting issues and new configurations to enable SDOs for knowledge management
- Analyzing user behavioral and KPI reporting as well as providing suggestions for improving the product and partner with product management team
- Ensuring minimal slippage and escalations to 4th level support
START: 01/2018
Duration: 12MM+
Location: Zurich, Switzerland
Ref.Nr.: BH12068
Does this sound like an interesting and challenging opportunity to you?
Then take the next step by sending us your CV as a Word document and a contact telephone number.
DUE TO WORK PERMIT RESTRICTIONS WE CAN UNFORTUNATELY ONLY CONSIDER APPLICATIONS FROM EU OR SWISS CITIZENS AS WELL AS CURRENT WORK-PERMIT HOLDERS FOR SWITZERLAND.
GOING THE EXTRA MILE
NEW TO SWITZERLAND?
In case of successful placement, we support you with:
- All administrative questions
- Finding an apartment
- Health - and social insurance
- Work permit and much more
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges