Service Technician (m/f) Languages English, German

Service Technician (m/f) with Languages English, German

Westhouse is a leading recruitment company that operates globally in the field of personnel selection, placement and project management.

For our client we are currently looking for a Service Technician (m/f)

General information
Reference: 81479
Location: Bern
Start: 23.09.2015
Volume: Full time 100%
Duration: 30.09.2016
Languages: English, German

Your Skills
- Basic knowledge of Infrastructure and Service Management
- Experience with System Support
- Good knowledge with Desktop, printing

Your Tasks
- Includes Service Desk, Field Support, Desk side Support. Documents trouble tickets; Provides Level 1 and Level 2 software and hardware support; Assists with resolving trouble tickets; Provides technical advice to customers; Uses interaction and incident system to log, assign and escalate tickets.
- Liaises with Back Office teams to onboard applications and infrastructure components
- Documents trouble tickets
- Provides Level 1 and Level 2 software and hardware support
- Assists with resolving trouble tickets
- Provides technical advice to customers
- Uses interaction and incident system to log, assign and escalate tickets
- Troubleshoots and restores technical services and/or equipment issues
- Analyses, identifies and diagnoses faults and systems using defined processes and tools
- Serves as the key interface with the backline support teams to prevent problems, facilitates problem resolution, and provides overall outstanding customer services
- Manages staffing and schedule of help desk analysts
- Serves as first line of support to meet customer needs

Interested?
We look forward to receiving your application documents in electronic form.