Service / Supplier Performance Manager (m/f/d)

REFERENCE NUMBER:

509861/1

MY DUTIES:

- Creating and improving the service catalogue for Data Centre & Cloud services
- Manage a full suite of Data Centre Services and their SLAs and ensure delivery of agreed IT services and service levels to the customer in accordance with the SLA framework
- Ensure all operational roles and relationships between internal, lead and any sub-contracted suppliers are documented, maintained and subject to contractual agreement
- Monitoring, reporting and regularly reviewing service performance against targets, identifying improvement actions as appropriate and ensuring these actions are implemented
- Support the creation of a RFP for hybrid managed infrastructure services

MY QUALIFICATIONS:

- Self-sufficient & structured way of working
- ITIL foundation
- Very good Excel skills
- Experience in reporting and SLA tracing
- Continuous service improvement experience
- Stakeholder management and knowledge of customer satisfaction survey conduction
- Customer-oriented team player

MY BENEFITS:

- Renowned customer
- Excellent transport connections
- Mostly remote

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.