Service Request Technician

As part of the Service Request team supports the District's desktop computing environment through Workstation builds, deployments, patch management and ticket resolution. This position provides technical support for Workstation, hardware, application, and software issues.

Job Duties:

- Build, configure and deploy user workstations, including hardware and software
- Provide customer training as needed
- Diagnose, investigate and resolve computer issues, including desktop visits, printer installations, software installations and software compatibility issues.

Qualifications:

- Exemplary customer service and communication skills
- Demonstrated experience in tier 1 and 2 Help Desk support
- Knowledge and demonstrated competency with the following: Microsoft Office Business Solution Products, Symantec Antivirus, Remote Assistant, IE8, IE9 and Firefox.
- Experience with Remedy or other ticketing systems
- Experience with remote access tools a plus.
- Consistently perform work in a self-directed manner with little or no supervision required
- Knowledge of VMWare for Workstation virtualization a plus.

Knowledge and Experience:

- Associates Degree or equivalent experience.
- A minimum of 2+ years working in desktop computing support environment.