Service Performance Analyst | Data Centre Hosting Services

Service Performance Analyst for Data Centre required with following responsibilities:

Key responsibilities:

- Define and analyse KPIs for all aspects of Data Centre development and operation using a wide variety of technical and business data.
- Define and review performance reports to support and improve support decision making and communication
- Reviews changes in the business and data centre environment and the impact on performance metrics and ensure alignment with business and data centre objectives and strategy.
- Facilitate service performance reviews and conduct trend analysis with partner teams in the wider Data Centre team and IT to proactively identify issues and improvement opportunities.
- Drive change and improvements making direct correlation to benefits of cost, energy and carbon savings.

Skills and experience:

- Appreciation of the electrical/mechanical/civil and process operations underpinning data centre facilities.
- Knowledge of ITIL Service Management processes.
- Deep understanding of systems criticality and the business impact of failure.

If you Service Performance Analyst within Data Centre Environments please get in contact with Chris Bumpstead of Square One Resources.