Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
Service Owner, Service Manager, Incident Resolution
Eingestellt von Lawrence Harvey Business Transformation
Gesuchte Skills: Support, Client
Projektbeschreibung
Service Owner, Service Manager, Incident Resolution
My client, a global communications company URGENTLY require a Service Manager/Service Owner responsible for the end to end ownership of multiple application services forming part of a large service transition and standardisation programme. The key accountability of the Service Owner is to deliver an SLA compliant and cost efficient service by sustaining and continuously enhancing the specific service agreement signed off at Go Live.
The Service Owner is accountable for:
- Leading Major Incident Resolution/Crisis driving fast service restoration.
- Manage efficiently 2nd level (Application Operation) and 3rd level (Application Maintenance) support team.
- Drive support teams to identify Root Cause Analysis for faults and investigations.
- Define tasks for 1st Level team (first support/monitoring) and enhance 1st level resolution ration through documented step by step guidelines
- Support the Service manager in the Business Escalation/prioritization
- Perform weekly review on Incident, changes, problem management
- Perform Recurring Service analysis and provide guidelines for enhancements (capacity, configuration, monitoring)
- Maintain the operational run book (Guidance on how to operate the service), error guide, and troubleshooting guide from Go Live.
- Assure monitoring efficiency
- Own Service Capacity Management
- Maintain the GA Service Tracker
- Monitor Licences expiration and manage renewals accordingly
- Assuring service Knowledge is maintained across the operational organization
- Assure Knowledge & Known issues are documented (Knowledge BD maintenance)
- Delivering weekly/monthly operational report
Must Have
- Extensive Major Incident Management or Crisis management exp. 4 years +
- Strong knowledge and experience of IT Service Operations 4 years +
- Proven ability to manage high performing offshore team to deliver through others.
- Excellent technical skills in Web & Middle Ware technology, resilient service setups and good knowledge of Operation Systems and networks fundamentals.
- ITIL v3 Foundation and Service Ops or equivalent service management certification
- Excellent English knowledge (spoken and written).
For an IMMEDIATE interview, please send CV.
KEY SKILLS: Service Owner, Service Manager, Service Operations, Application Services.
Lawrence Harvey is acting as an Employment Business in regards to this position.
My client, a global communications company URGENTLY require a Service Manager/Service Owner responsible for the end to end ownership of multiple application services forming part of a large service transition and standardisation programme. The key accountability of the Service Owner is to deliver an SLA compliant and cost efficient service by sustaining and continuously enhancing the specific service agreement signed off at Go Live.
The Service Owner is accountable for:
- Leading Major Incident Resolution/Crisis driving fast service restoration.
- Manage efficiently 2nd level (Application Operation) and 3rd level (Application Maintenance) support team.
- Drive support teams to identify Root Cause Analysis for faults and investigations.
- Define tasks for 1st Level team (first support/monitoring) and enhance 1st level resolution ration through documented step by step guidelines
- Support the Service manager in the Business Escalation/prioritization
- Perform weekly review on Incident, changes, problem management
- Perform Recurring Service analysis and provide guidelines for enhancements (capacity, configuration, monitoring)
- Maintain the operational run book (Guidance on how to operate the service), error guide, and troubleshooting guide from Go Live.
- Assure monitoring efficiency
- Own Service Capacity Management
- Maintain the GA Service Tracker
- Monitor Licences expiration and manage renewals accordingly
- Assuring service Knowledge is maintained across the operational organization
- Assure Knowledge & Known issues are documented (Knowledge BD maintenance)
- Delivering weekly/monthly operational report
Must Have
- Extensive Major Incident Management or Crisis management exp. 4 years +
- Strong knowledge and experience of IT Service Operations 4 years +
- Proven ability to manage high performing offshore team to deliver through others.
- Excellent technical skills in Web & Middle Ware technology, resilient service setups and good knowledge of Operation Systems and networks fundamentals.
- ITIL v3 Foundation and Service Ops or equivalent service management certification
- Excellent English knowledge (spoken and written).
For an IMMEDIATE interview, please send CV.
KEY SKILLS: Service Owner, Service Manager, Service Operations, Application Services.
Lawrence Harvey is acting as an Employment Business in regards to this position.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges