Service Operations Manager (m/f)

REFERENCE NUMBER:

376327/11

MY DUTIES:

-Lead the delivery as well as execution of test plans, test specifications and the processing of test results on time and to required quality levels
-Produce periodic testing reports to highlight risks, key decisions & progress
-Work with Project Management to assist with tracking & escalation of issues
-Monitor and drive issue resolution and escalate out of line situations
-Develop the HyperCare strategy, establish the HyperCare Command Centre, core management tools and take effective ownership for daily operation (HyperCare meetings, action follow up, tracking, escalation, reporting to shown success & risk factors)
-Lead the delivery effort and account for milestone targets according to the project plan
-Take ownership & responsibility for planning, co-ordination and execution of Test & Acceptance phases throughout the project
-Collaborate with functional and deployment teams on the testing approach and deliver appropriate training/workshops to the project team
-Ensure testing concepts are aligned, integrated and uniform
-Retain focus to achieve the deployment schedule

MY QUALIFICATIONS:

-Experience in establishing a HyperCare Command Centre & strategy for a global organisation
-Experience of IT testing approaches and concepts for ServiceNow or similar architectural platforms
-Good knowledge of the ServiceNow platform and its capabilities
-Profound experience in IT Service Management as IT Testing Manager or HyperCare Manager
-Successful project cycle(s) in delivering and executing the above
-Experience of taking ownership with minimal management support
-Educated to a minimum of higher national diploma level

MY BENEFITS:

-Multinational environment

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Céline Schmidt

Reference number
376327/11

Contact