Service/Operations Manager

SERVICE/OPERATIONS MANAGER

ROLE:

We are looking for an Application Service Manager for TraMS (Transport and Trade Management System) who will be on-site in Basel. In general ASM's in NX are expected to provide scientific support, Problem management and operational oversight for an application. Specifically for TraMS in operational mode this will mean

Responsibilities:

- He/She are responsible to answer "How to" questions, Train users, help users exploit the product to solve new problems, support new processes or workflows
- Responsible to Identify recurring incidents, enable first-line-supporters (Service Desk, Embedded supporters, super- users) to solve them
- Identify frequent requests, provide automated, self-service or first-line-supporter (including super-users) solutions
- Responsible for Incident that should be handled by first-line-supporter (including super-users) refer back to first-line (with guidance)
- Responsible Problem management and create problem ticket.
- Responsible to change request and create change request ticket

REQUIREMENTS:

- Strong experience in ITSM.
- Experience in Systems analysis
- Experience with team tools such as Jira, ConfluenceHENCE WE WELL UNDERSTAND WHAT IT MEANS TO BE PROFESSIONALLY SUPPORTED IN YOUR SEARCH FOR A NEW PROJECT AND BEING EMPLOYED.