Service Now Consultant

SKILLS & EXPERIENCE

- Validate technical feasibility and define solutions for complex business requirements
- Prepare functional specification documents for these business requirements
- Designing high level architecture of the application, Coordinating with customer's architect for issues in the application and Reviewing the high level design with customer and getting signoff
- Coordinate with the development team for building right solution and suggest relevant technical solutions for some of the complex issues
- Identify, notify and train all relevant stakeholders who needs to participate in UAT phase
- Communicate all critical and non- critical issues which are identified during the UAT phase
- Provided support after release of the product in to production environment
- Technical Configuration, tailoring and administration of Service- Now. Responsible for roll out of ServiceNow and also subsequent enhancement in application to meet customer specific requirement.
- Configuration of Business Rule, Client Script, forms fields, views and UI Policy
- Configuration of Access control, Roles, Application and Modules
- Development of ITIL processes workflow like Incident, Problem, Change, Service Request, CMDB and Knowledge Managements.
- Configuration of Schedule Job, Import set Data upload SLA & Metrics configuration for different module Configuration of Users, Groups and their Roles

QUALIFICATION

- MBO/HBO/Master in IT/Business economics
- ITIL V3